The player from Germany successfully withdrew €500 from her winnings at FatPirate but faced issues with the other two withdrawals of €500 each, which were canceled due to verification. After providing all requested documents, her account was blocked without further explanation, and she has not received any responses to her emails despite extensive communication efforts over the last two months.
FatPirate Casino - Player's account has been closed without reason.
Amount: €1,000
FatPirate Casino
Safety Index:Above averageSafety Index
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7.3
FatPirate Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
3d 15h 55m 43s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Good day,
I deposited at FatPirate on January 31, 2025 and won €1,500, which I would like to have counted. The first €500 went into my account without any problems. However, the other two withdrawals of €500 each were canceled due to verification. I followed up on this and uploaded all the documents requested. This included my ID (front and back), proof of address, a selfie with the casino in the background of the browser, and myself. These documents were all successfully verified, and they were certain that I was the person in question. But now the big problem: I was then asked to upload documents from MiFinity, as well as a transaction history from my bank account for the entire month of January. I uploaded this successfully. I also uploaded the deposit as a PDF file when requested. But after that, they simply blocked my account, and I can no longer log in. For me, this is a clear sign of manipulation, and they are trying everything to prevent me from processing my withdrawals. I've been stuck in live support for two months, and they tell me to write an email and they'll take care of it. I've followed all of the requests I've been given (I always asked specifically in live support), and then they just block me? I've written at least 10 emails in that time, and in two months I haven't received a single response. This is clear fraud in my opinion, because my verification was successful. I have over 50 screenshots as proof of what they wrote in live support, which I needed, and I always uploaded the correct ones.
I ask for help!
Automatic translation:
Public
Public
3 days ago
Dear nenapetrus97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When exactly did you create your casino account and when was it closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 days ago
Translation
Hello,
I only played slot machines like Wanted, Densho, etc. No live casino or sports betting.
I opened the casino on 31.01.25 and it was closed last week after I successfully uploaded the last requested document
I used a bonus but it was non-sticky, but I canceled it, so no bonus terms and conditions were violated because I only had real money after the cancellation
Kind regards, Nena
Automatic translation:
Casino Guru is examining the case
