Crazy Fox Casino - Player’s experiencing difficulties withdrawing their winnings.

I sent countless confirmation e-mails, and afterwards, while looking for ridiculous excuses, I said that it would be authenticated only when I took my passport on a piece of white paper with a selfie photo and wrote Hello Crazy Fox Casino and the date.

I sent

They closed my account yesterday. Email saying it was completely resolved. It was sent to me, and I pressed the withdrawal button to make a withdrawal. Tried to press. Button didn't work

two days. After repeating the same operation countless times according to the same manual, in the end. to me. They said that their withdrawal method is the only MiFinity method. I made it so that there is no

I am Neteller. I made a deposit and said countless times that I wanted to withdraw using Neteller, but they did. I only emphasized my opinion.

Withdrawal amount to NETELLER. so that you can get it back. Help

I am in a very bad condition right now, but through dozens of emails and chats with them for 48 hours. My body is more broken

Now that the world has been struggling with Corona for nearly 3 years, I sincerely wished for their health. They were so selfish.

Dear amazonbag38,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I. I lost so many things due to corona.

like this. stabbed in the back He's been in treatment for a long time

than corona. Their behavior is so frightening.

wait and try It will become ㆍ In the same words ㆍ Like this. for 48 hours. I let you down

In the end, the withdrawal method according to the will of the people. There's only one thing...

MiFinity. other than this method. Said there was no way

Like me, I deposited with Neteller. be able to withdraw I know. same someone else do the same thing I hope not

not even me this problem On casino guru. it was a few months ago

Isa. everyone who cares for I am a patriot

To them. like this. email. came

I sent 32 emails and requested a chat...and always got the same reply.

How can I withdraw. It's just a screenshot in the picture. I just checked it.

Thank you for your reply, amazonbag38. First of all, I would like to ask you to refrain from posting graphic content on our website. This is the first and last warning and in case you continue, we will be forced to block your account. Please note that all such images were deleted from your post. Thank you for your understanding.

Do I understand correctly that you are not able to request a withdrawal at all? Have you made any successful withdrawals before?

Have you received any confirmation from the casino regarding successful verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I didn't know you couldn't post graphic messages. Seriously. Sorry ㆍ no graphic messages again. I will not upload

Are you talking about what you posted with the content? data attachment. upload. I can't do it. I thought I could do that. Okay ㆍ

data attachment. no way to the email you wrote. can i send it

thanks to you. I feel strong and strong. Really. thank you very much

to them yesterday. I got an email. Same word!

i go in I tried checking the withdrawal, but still. Neteller. No withdrawals and they told me to do it. There was only one way to withdraw

The weather. this place. It's very cold in Korea. I hope those who don't know where you are are healthy. Although Korea

I will pray

Thank you very much, amazonbag38, for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

forget me

Thank you for not

Do your best on this day. I just want to thank you for everything you do

what should i do to you make it not hard Please tell us

Dear amazonbag38,

I have reviewed your complaint as well as the forwarded e-mails. I’m sorry to hear that you’re experiencing difficulties withdrawing your funds, but please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too. It can also be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. With that being said, I strongly recommend opening a MiFinity account and providing the requested information for the casino to verify that you’re the rightful owner of your account.

I truly believe that following the given instructions and cooperating with the casino is the most viable route in your case.

Please let me know if you have any questions and/or if our assistance is needed to create a MiFinity account.

Looking forward to hearing from you.

Can you hear this?

I'm sincere That's what the manual says. What I do is my heart. sick!

that way. in our country. way to withdraw. no!!!!

Now you too. this kind of thing Don't. Take a break, let's get stressed out

data. attach

ㅡㅡㅡㅡㅡㅡㅡ

At Casino Guru. everyone. That's the part I was dissatisfied with.

Eueueueueu****** Everything. everyone. the same thing No!

you. I know you're tired!

that way. That excuse. Like no. do!

money. I can't take it! Making excuses and lying. I do not like it!

Is this the truth !!!

I don't want to question!

in korea. way to withdraw. not really. you are. me. It makes it hard!

Through the casino guru. After I check everything. I signed up, and they said that the withdrawal method could be Neteller on their site. It's written!

I definitely confirmed it while chatting.

When I was withdrawing 444, I applied for a withdrawal through Neteller!!

One day, they canceled at will, and they said that they only had one withdrawal!

In other words, that method is in Korea. there's no way to do it

Really how to withdraw to the site. Write it down and chat with Neteller. It is said that it is possible to withdraw. It is a violation to do so when withdrawing.

Graphical pictures here. I said I shouldn't upload it. I'll send you the attachmentsㆍ E-mail!

Dear amazonbag38,

Thank you for your e-mail. I understand that despite the information regarding withdrawal methods stated on the casino’s website, it seems that due to unknown restrictions, no other withdrawal method than MiFinity wallet is being offered to you. Also, please note that you are free to upload any and all information and images as long as their content is relevant to your complaint.

Could you please specify the reason why you believe that creating a MiFinity account is not a possibility in your country? On the website of the payments provider, I found the list of the countries its services are not provided in, however, South Korea appears not to be on this list.

Nevertheless, we’ll contact the casino and see if we can help.

 

I would like to invite Crazy Fox Casino to join this conversation and participate in the resolution of this complaint.

Dear casino team,

Could you please clarify the situation and specify the reason why a withdrawal via MiFinity wallet is the only available method for withdrawal in amazonbag38’s case? Is there a possibility to process the player’s withdrawal via Bank Transfer or another alternative?

you are. Do your best. would have done

I'm grateful for that alone

In Korea. It is a system that cannot be withdrawn!

I'm. you are stressed I do not like it! People's lives are more important than money

such a thing no one. It's impossible!

I'm from Crazy Fox Casino. problems. Casino Guru here. I will attach what has been uploaded.

they are. Another person paid by credit card several months ago. finally. They forced their own withdrawal method and eventually complained about it. On casino guru. the player who wrote it. the bank. Through. can withdraw there was!

Here in Korea, I am Neteller Law. In several casinos without problems. can withdraw there was! with Neteller. Withdrawal possible. It is also stated on their site. There is

far away Thinking of you helping me. I'm proud

Thank you Weekend. have a good time

data to your email. I'll send you

two hours ago. Email them. came It was the same thing! I just checked on the Crazy Fox site! I still don't know how to ㆍㆍwithdraw. It is one Attach a photo!

I just got an email from them I chatted with them for 3 days and then sent over 40 emails. I exchanged them, but I always heard the answer that there was only one way to withdraw according to the manual. to the email they sent now. for sure. I want to hear their answers. please advise me what to do

Dear amazonbag38 and Casino Guru Team, 

We would be happy to help you in resolving this situation.

Player's issue regarding withdrawal to Neteller is being investigated, and once the player contacted us with this problem, we have requested the additional information, but, unfortunately, received no answers. In order to investigate this issue, we asked the player to specify whether the used payment method was removed (perhaps mistakenly), and to provide the relevant screenshot from the browser's console. We have been reaching out to the player numerous times, but got no answer. 

We are doing our best to assist our players in every way, and we recommended amazonbag38 to try reactivating Neteller by making a minimum deposit with this method, with no wager requirements, which should make it available for withdrawals once again. Unfortunately, there was no response yet.

Dear amazonbag38, we kindly ask you to follow our recommendations and contact us with the results.

We hope for your understanding and cooperation!

Best regards,

Crazy Fox Casino Team

Thank you, Crazy Fox Casino Team, for the reply, and thank you, amazonbag38, for the updates.

amazonbag38, as advised by the casino team, I recommend following the given instructions. It seems that all that needs to be done for you to be able to withdraw via Neteller is making a verification deposit from the e-wallet.

Please keep us posted and let us know if you have any questions. I’m setting the timer by 7 days.

Your words give me so much strength.

But I want to understand them too!

I will never forget this day and change my position to be considerate of the other person. I learned it!

all. It's because of you!

to them today. email. Came 3 times

I am every time Thank you so much for solving it well. I said. they are. that's too cruel I think

our country. As the saying goes, it takes three times. Yes, I gave them 42 times. I endured

Please refer to

ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ

ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ

Again according to the manual. you. Are you talking In addition. What a disappointment!!

I'm in a weird situation. Update on casino guru. do!

in my judgment. due to. Different. where i know I'll upload it!!!

and 42 barrels. email us. check it out I hope!

ㅡㅡㅡㅡㅡㅡㅡㅡ

Dear amazonbag38,

I apologize, but I’m having trouble understanding your most recent message. Please note that you can always reply in your native language and the auto-translation on our website feature will take care of the rest.

Could you please advise if you’ve tried following the recommendations given to you via e-mail by the casino representative (making screenshots of the deposit procedure, clearing cookies in your browser, or trying to deposit using another device)?

Thank you in advance for your reply.

Carry out your recommendations. It is difficult

You broke the law! No more. No reply to emails. I will do step 2

without effort. relationship between suppliers and consumers. you knocked it down

No confidence!

You are a robot that only thinks about money in this era.

ㅡㅡㅡㅡ

Emailed them 4 times today. came!

Actively with me like this. answer. The people who sent the email. It wasn't! What a heart. sick!''

this is now most. a strong place. That's it!

I'm sorry! In the beginning. in jeggle. you answered kristina and andrej.pp. Thank you! But it's stressful for me. receive it do not

important thing. they are. I want to give. It wasn't there!

That's what makes it so disappointing!

i want to give not. The heart and the heart that must be received!

they are here like less. if you deposit. make a withdrawal. like help I said, but I couldn't even deposit money! I'm attaching a clear screenshot. I sent! and. back at the beginning. In the meantime, like dozens of e-mails, I made excuses in the same manual way! I was terrible at their excuse. In addition. A foolish act of deception. I decided I had to stop!

I got an email from them

day by day like this. nonsense. With excuses for not being able to do it. I answered like this!

At Casino Guru. while respecting each other's opinions. mediation role. what you did It's like

Oh yeah. that they are careless people. It's hard

Updating here

Get Healthy

I've emailed them several times, but I'll update only the essentials here!

1. Their email

2. E-mail I answered

3. Data attachment

Take care of your health

I'll update again

ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ

you are now Judgment on abnormal situation. I don't seem to understand

It is Crazy Fox Casino that violated the law.

Make sure to check out the attachments and judge for yourself!

I wonder if I have the right to make these demands! This is you guys. I have to write that I am responsible!!

then your

s By writing about legal responsibility. Please send it to me first!!

In the future, as I warned. We will resolve the situation legally, not arbitrating with you.

ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ

Thank you, amazonbag38, for the updates. I understand your frustration, but it seems that all that needs to be done from your side is sending an e-mail request, stating that you’d like to unlink one of the Neteller accounts connected to your gaming account so that only the one connected to the correct e-mail address remains in your account.

We believe that since the culprit here is a mere difference between a capital and a lowercase version of one letter in an e-mail address, this situation could be resolved in a more simple way, however, for the sake of speeding up the process, I would like to kindly ask you to follow the given instructions, and please, let me know if you have any questions.

Like Andrej said. If they say it with good intentions, I understand.

In the meantime, I have to bear all legal responsibility. I don't have the trust they gave me, so I don't want them. I couldn't believe it!

They said that if I deposited a certain amount with NETELLER, I could withdraw it, and the email they sent then was the 50th and now it's the 70th email!

I've been disappointed in their lies for a month and as a result I found out they are. Not just me, but all players. in the same way. to the fact that it was difficult. I can't just skip this day. It just didn't exist!

In the words of Andrej. I will follow you! just this once. Let's believe it for the last time!

always with the same mind. Thank you for your concern :)

Take care of your health

Dear Andrej!

Please confirm it! people who do this. Should I believe it?

for a day. how to me This is the material that I sent several emails like this. I have, but I didn't receive it.

while interfering with my life. In time to mental pain. I can't live

What should I do?

please. please advise

It's been less than a day since I received 70 emails until yesterday, but it's already 86.

I've sent them over 10 times now what they want.

that they did not receive keep sending mail

Help me

Dear amazonbag38,

Thank you for the replies and for your cooperation. Is seems that your e-mail wasn’t accepted by the casino team as to the provided template was not followed exactly when compiling the message.

I understand that all this might seem like an unnecessary hassle, but still, I’d like to kindly ask you to stay patient. When sending your request please make sure to follow the template, as was requested by the casino:

"I (your name), want to unlink my (you need to indicate E-mail address of your account) Neteller account. The reason for this is (you need to indicate the reason for this decision). I take full responsibility for this action."

Ah~~ me In the beginning. seperately. I asked for the form to be sent. Clearly ask for a form to be referenced. I sent you a mail!

Where should I refer to and in what format?

I take into account what they sent me. I sent it, but there was a reason for that. Then. How and in what format should I write it?

Thank you for always😭😭😭😭😭😞😞😞😞😞

Dear Andrej-''

let me know please ! Or even a link to me. Please ''I. I will refer you! If no one tells me, no one will know, so I'm frustrated

please help

Do I have to repeat this hellish thing!!

Let me teach you!

Have a good night's sleep. ㆍMe these days. Yes, after sleeping. I hope another world comes!

Dear amazonbag38,

From the screenshots of your most recent communication with the casino, it seems that the only reason why your request wasn’t honored is that you rephrased the contents of the template and didn’t follow it exactly. Please note that I’ve also sent you additional information via e-mail.

 

Dear casino team,

Could you please bring more insight into the current situation?

Dear Andrej

As you said. To them. yesterday evening. I sent you an email

I got an email this morning and just before.

What's the problem? Korea is silver. It's Christmas Eve tomorrow. I still can't feel it

Andrei. instead of me How many times happy best christmas ever. I hope you send

really have you good luck and thank you

Dear Andrej

Today is Christmas in Korea

Santa gift has arrived

All of this is thanks to Andrei at Casino Guru.

your hard work. thank you very much

In the new year, I hope that the casino guru and Andrej will have only good things for everyone.🙂

Dear amazonbag38 and Casino Guru Team, 

We would like to share good news regarding this situation. 

Player's withdrawal request was successfully processed at December 25, 2022 13:27 UTC, and the amazonbag38 has already confirmed that the funds were received.

Previously, the issue with activation of Neteller method occurred, which was caused due to the existence of two linked Neteller accounts. We have provided the player with the instructions to unlink one account, and once the correct request was made, one account was removed and the player succeeded in reactivation of the payment method Neteller for the withdrawal. 

Taking into account the aforementioned, we believe that this complaint can be now closed as the situation has been resolved. 

Thank you for your cooperation!

Best regards,

Crazy Fox Casino Team

Thank you, Crazy Fox Casino Team, for your cooperation and patience.

 

And thank you, amazonbag38, for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru