Crazy Fox Casino - Player's account has been blocked.

I am so disappointed with this casino. First, the same amount was withdrawn from my account twice. Apparently some error occurred. Okay, no problem, I swallowed that. Exactly 5 minutes on the site and they blocked my account, I was detected as a PEP. Which has nothing to do with reality. Ok... And I swallowed that. I explained the situation to the customer service department, sent the necessary documents. And for more than 2 weeks now, no news, no bones. My patience ran out, I decided to write to customer service again. I wrote and was again asked for patience. No, I can't wait anymore. They make fun of me. I am terribly disappointed with this casino and would not recommend it to anyone. What is this check that goes on for more than two weeks?

Dear peteto_947,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not received any news regarding your account verification?

Also, do I understand correctly that 80 лв (dispute value) is being held in your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Apparently after your intervention. Thank you! I received a reply today and now have access to my account. But the disappointment with this site remains.

Thank you for your reply, peteto_947.  Do I understand correctly that we can now consider this case resolved?

Let's say yes. Can I just ask if you know how I can delete my profile from this site?

Dear peteto_947,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I will anonymize your account after closing this complaint.

Best regards,

Kristina

Casino.Guru