The player from Germany struggled with the MasterCard verification process because the support chat on the casino's website was not working and the contact email was missing. The player eventually verified the card and received the winnings after finding a working email address. The complaint was marked as resolved by us after the player confirmed the issue was resolved.
Cosmobet Casino - Player unable to verify MasterCard due to non-working support.
Amount: €500
Cosmobet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello, I am having a problem where I am required to verify my MasterCard, but I am unable to do so because the support chat on the website is not working. Furthermore, I can't find the email address where I should send it. I am unsure of how to get in touch with the casino since all the email addresses and the support chat do not work.
Automatic translation:
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1 month ago
Dear smithsonbrian433,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.
I tried to check the website but it seems unavailable at the moment.
Please allow me to ask you a few questions, so I can better understand the situation.
- When was the last time you were in contact with casino support and what did you discuss?
- How were you able to contact casino support in the past?
- How were you informed the verification of your card was necessary?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hello, I have never had contact with the casino. I verified myself on the site and yesterday I deposited and won 500 euros. The withdrawal was cancelled. I have to verify my credit card, no problem. I sent the information to the email address they gave me but unfortunately it doesn't work, so I wanted to ask in the support chat but unfortunately it doesn't open.
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1 month ago
Translation
I was able to verify myself and I have my money. It would be nice if they informed the site that the support chat is not working and the email address that you get from them is not working. I now have an email address that works. support@cosmobet.one I have my money you can close
Automatic translation:
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1 month ago
Dear smithsonbrian433,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
