CosmicSlot Casino - Player's withdrawal is repeatedly canceled.

This casino will not give me my withdrawal 550 they keep sending me same email time after time that my withdrawl was canceled due to "expiry" and to repeat the withdrawl via Interac(which ive been doing)and it will pass no problem.this is like 4 times this has happend I even mentioned in a reply that I activly review online casinos with Casino Guru as they have your logo on their page,thinking they might be fair but I'm verified and I'm sick of this casinos games and in my.opinion makes casino Guru look bad as you on. The homepage

Dear msheeler86,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised what's causing the cancelations of your withdrawal requests?
• Is it an internal casino system issue, or it’s related to your account only?
• Have you requested a new withdrawal of your winnings? when was your previous attempt to withdraw these winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.