CosmicSlot Casino - Player's account has been closed without a refund.

Hello i made 20 euro deposit from greece.i try to play but almost all slots dont play in my region . when i opened chat and told them they closed my account with my money inside without play a single spin . where i can contact? i will close their site . they didnt refund me thats literally scam nobody play there .

Hello sbaralias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicSlot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you claim any bonus in the casino? When exactly did they close your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick . They did not ask me for verification, as soon as I made the deposit of 20 euros I went to play and almost no provider was playing. I sent to the live chat then explained that nothing is playing and they just closed my account without any warning. Without even having time to play. I think this particular casino is just stealing people and I will take legal action if I don't get my money immediately.

Hello sbaralias,

So the whole 20€ is still on your account? Did you try to e-mail them and if yes, any response came?

Exactly. the money is in the account where I was banned. I sent countless emails and no one answered. However, I don't want to play at this specific casino because no provider from Greece is playing and it is not listed anywhere. I have already taken legal action. I didn't break any casino rules and they just stole my money.

Hello sbaralias,

Please forward any communication between you and the casino regarding this matter to nikolas.b@casino.guru.

I waited a week for you to tell me this? how to forward communication to you when they closed my account immediately? here we are talking about fraud and you are covered for them. I have already taken legal action, so stop covering casinos that steal from the world. I told you they stole my money and closed my account, how can I send a communication?

Hello sbaralias,

Do I understand it correctly that you did not even contact the casino's support? You posted that you have sent them e-mails so please forward them.

I don't have a photo from the live chat because they closed my account immediately. I'm sending you the emails I sent and I didn't get a reply.

Hello sbaralias,

No e-mail arrived from you so far. However, to clarify the situation with the casino, your complaint will be now forwarded to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I am waiting for a response from the cosmic slot casino, which for a month now has not responded that my money was stolen and you are obviously not doing anything. I already took legal action and you who cover them.

Dear sbaralias,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the CosmicSlot Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear CosmicSlot Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Hello SBARALIAS and Casino Guru Team!

We want to inform everyone that the money back was made several weeks ago (date of refund 02/07/2024).

Please check your balance from this date + 5 bank days.

Best regards,

CosmicSlot Casino Team.

Dear sbaralias,

The casino has provided sufficient proof that the refund has been processed as stated in their previous message. Please check your bank transactions within the specified timeframe and confirm that you have received the funds. If you cannot locate the transaction, kindly provide the full bank statement for July 2024 by sending it to my email address at jakub.m@casino.guru.

Thank you in advance for your cooperation.

I received my money. Now I can say that no one should play at this particular casino or of the same company because they are scammers. Long guys don't play a single euro in their casinos

Dear sbaralias,

I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.

Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!

Best regards,

Kubo