The player from Missouri requested a withdrawal two weeks ago after winning with a No-Rules bonus, which has no playthrough requirement or cashout limit. Despite being informed that approval would take 7-10 business days, the player has not received any updates regarding the approval of the withdrawal.
Cool Cat Casino - Player’s withdrawal is delayed.
Amount: $2,500
Cool Cat Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
5d 13h 34m 23s
Case summary
yesterday
Public
Public
2 days ago
I requested a withdrawal of funds won while using a No-Rules bonus. No playthrough requirement and no max cashout limit. I made this request on 10/22/24 and was advised that it would take 7-10 business days for approval and then 7-10 business days before they sent payment. I am past the initial 7-10 business days and still have not received approval or any reasoning for the delay in approval.
Public
Public
yesterday
Dear yibbl88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cool Cat Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
yibbl88 has 5d 13h 34m 23s to reply
