Cool Cat Casino - Player’s withdrawal is delayed.

I requested a withdrawal of funds won while using a No-Rules bonus. No playthrough requirement and no max cashout limit. I made this request on 10/22/24 and was advised that it would take 7-10 business days for approval and then 7-10 business days before they sent payment. I am past the initial 7-10 business days and still have not received approval or any reasoning for the delay in approval.

Dear yibbl88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cool Cat Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear yibbl88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey.

I have no withdrawn before.

I have passed KYC verification and my withdrawal was approved.

I have been following up with Casino support every few days.

Thanks for your reply.

If the issue persists, please forward your most recent interaction between you and the casino to my email at tomas@casino.guru

Dear yibbl88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.