Cool Cat Casino - Delayed wire transfer, money still not in player’s bank account after trying three bank accounts.

Applied for withdrawal by wire transfer, been told my bank was not useable and opened new bank account they suggested and that bank was also not useable. Opened a third bank account and still waiting for transfer after two months.

Hello, Deborah. 
 

Thank you very much for submitting your complaint through our website. Before we start investigating this issue, let me ask you a few questions to better understand your case. Did the casino explain to you why it's not possible to send money to the bank that they suggested to you? How long time have you been waiting since you requested the withdrawal to the 3rd bank account? Does the casino communicate with you at all? 
 

Best regards, Jozef

Still not received my funds.  Claim is had to wait 72 hrs as of the 30th  and i waited and then contacted them again after 72 hrs. Now they tell me i have to wait additional 7 - 10 business days before dispersal. 

Hello, Deborah. 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino. Please, inform us if there will be any new information about your case.

Best regards, Jozef

Thanks for update.

Hi Deborah, 

We will follow up the status of this and be back soon with a status update. 

Hello, Cool Cat Casino.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider this case as unresolved.

Best regards, Jozef

Hi Deborah, 

Thanks for your patience. 

I was informed by our teams that there are the banks you submitted  will not accept these international wires. The details submitted on the 4th Sept were acceptable and the withdrawal was re approved and will be paid this week.

Sincerely

Steven 

As of yet no payment has been applied to bank  account..

Dear, Deborah.

We are extending the timer by 7 days. Please, inform us when you will receive the payment and we will close the complaint as ‘resolved’.

Will do, as soon as it arrives

Hey, Deborah.

Any news?

Best regards, Jozef

Hey Deborah,

It appears that all's well that ends well as they say... I've reviewed the case and payment was indeed released to our 3rd party payment provider on the 7th of October for $1381 after the $20 service fee. The funds should have arrived in your bank account some time ago, if for some reason they haven't please let us know as soon as possible so we can take further action.

Best wishes,

Nick and Cool Cat

Hey, Deborah.

Please, could you confirm that you have received your payment? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your complaint as "resolved".

Dear Deborah,

Thank you for using the Casino Guru complaint resolution center. Since we haven’t received any new response from you regarding the issue. We assume your issue got resolved.