The player from Austria has been experiencing difficulties withdrawing his No Deposit bonus winnings. Subsequently, his account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Club Player Casino - Player’s account has been blocked.
Amount: €100
Club Player Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I signed up for this "casino" and had only bad experiences. I redeemed a free chip bonus of $ 70 and implemented it. Unfortunately, they didn't want to pay me my amount. I ended up threatening the court and got blocked for immeasurable reasons. I can confirm it to you, I also have screenshots of all the chats.
Automatic translation:
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4 years ago
Dear Florian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://chatwindow.info/terms/countries-group-1.pdf
There are no restrictions regarding your country of residence. Could you please advise if you have redeemed any free bonus in this casino in the past and if you have deposited any funds into your account?
Please forward any relevant communication between you and the casino to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Dear Florian,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
No, I didn't deposit anything because luckily they blocked me beforehand because I wanted some information from the casino. When I threatened legal action, they blocked me.
Edited
Automatic translation:
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4 years ago
Dear Florian,
Please forward any relevant communication between you and the casino to petronela.k@casino.guru. Why the casino was refusing to pay your winnings?
