Club Player Casino - According to the player, their withdrawal was sent to the wrong wallet address.

I requested a withdrawal from this casino called club player casino. I was under the impression that the withdrawal would be approved within 3 business days of being requested because that's what it said in the terms and conditions. When I filled out my withdrawal request I put in btc address; bc1qt3f869g9m3h9tujyv2avnneg55aaesumvpaf53 but when C.P.C sent the payment they sent it to a different address. They sent it to 1N1HcNGVoC7RFeNGcLrgauVuu9raaBH7HQ. You can see that they sent the btc payment in the blockchain but you can also see that nobody sold the btc that was sent to that address. I could watch, on the bitcoin blockchain, while my btc payment lost over half its value sitting in the wrong address. I couldn't do anything to get it out because it wasn't my address. I wasnt sure if I was to blame at first it wasn't until I had a chat with Tony Martinez from the club player casino that I realized it wasn't my fault and it was their fault. I only ever withdrawaled from this casino using 1 btc address. Well if you look at the screen shot Tony Martinez clearly says that my payment was sent to bc1qt3f869g9m3h9tujyv2avnneg55aaesumvpaf53. But when you look at my conversation with the payments team in my email you can clearly see them saying that they sent the payment to 1N1HcNGVoC7RFeNGcLrgauVuu9raaBH7HQ and they lie and say that they got the address from me. Just from the screenshot of Tony Martinez saying that my payment was sent to the other address, after i asked him to look up the withdrawal request that I filled out, that's proof that there are two addresses that they have on file for me when there should only be one because the only time I requested a withdrawal was for the $900 that im missing. I messed up and didn't screen shot the parts where Tony said they were at fault and they sent the payment to the wrong address but I guarantee they have a copy of that whole conversation and could show anyone that wanted to see it at any time. I didn't think to screen shot that whole conversation because Tony was telling me that they were gonna make it right. He even asked me for an updated btc address so that they could send the payment to the right address this time. He was so believable that I didn't think that any foul play was going to happen after that conversation. But the next time I talked to a CPC agent they acted like they had no idea what I was talking about and I had to go back over the whole situation with a new agent. Then when I talk to the payments team on my email they totally mix my words up and act like they don't know exactly what I'm talking about. They can easily tell that they sent the payment to the wrong address but they can't admit that because whoever did that is going to get fired for sure. I gotta hope that someone takes a real look at my story. I've been trying to get this money for over a year now. Here are the screen shots. The first one is of Tony mistakenly telling me that the payments were sent to btc address bc1qt3f869g9m3h9tujyv2avnneg55aaesumvpaf53. The next one is of the payments team telling me that they sent the same payments to btc address 1N1HcNGVoC7RFeNGcLrgauVuu9raaBH7HQ and wrongfully accusing me of giving them that address. Both screen shots are about the same withdrawal requests. I have put in a lot of hours trying to get this money from this casino. There was another withdrawal request that never made it past approval because it sat in limbo for over a month. It sat for so long that I was bored and broke one day so I cancelled that request and put it back into the casino. But I believe that I deserve to receive that withdrawal also not just because of all the stress this casino put me through over the past year but because broke the terms and conditions by not approving and sending out my payment within the 3 business days they say it will take recieve a withdrawal. That withdrawal was worth another $900. If this was fair I would get $1800 from this casino. I will attach all of my withdrawal request confirmation emails so you can see that I requested withdrawals on 11/21/21, 11/25/21, and 12/05/21 and they didn't send out a payment until 1/30/22. I cancelled the third withdrawal on 1/9/22 and put it back in the casino. If they would have just sent it when they were supposed to that would have never happened. Thank you for your time. I may be reaching since I'm asking for a withdrawal request that I cancelled to be paid out to me but if I didn't follow the terms and conditions then I wouldn't have had a chance to get a payment because they would just flat out not pay me. Since they can use the terms and conditions to not pay me I should be able to use them to make them pay me when they don't abide by them. Thank you for your time.

Dear mj1987866,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Club Player Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the amount that was supposedly sent to an incorrect BTC address was subtracted from your casino balance?
• Was it later credited back to your account after you alerted the casino?
• Could you explain when exactly the casino representative promised to remedy the situation and send the withdrawal to the correct BTC address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My first two withdrawals that equaled $900 were taken off of my account and they were never put back on the account.

The third withdrawal was $900 and they did credit that back to my account when I cancelled the withdrawal but my argument is that I wouldn't have been able to do that if they had sent out the payment within 3 business days like they state in the terms and conditions. They recieved the withdrawal request on 12-05-21 I believe I screen shot the email and sent it with the original complaint. I didn't cancel the withdrawal until 01-07-22. That's well over the 3 business days that we (the casino and myself) agreed to when I made my account. I've been waiting so long for them to make the first two withdrawals right that I feel I deserve the third withdrawal also.

The casino representative that helped me figure out that my winnings were sent to the wrong address asked me for an updated address so that they could send my winnings to the right address. We had that conversation on 03-07-23 at 3:30pm.

mj1987866,,

Would you be able to forward me the communication between you and the casino you are referencing, to my email address at tomas@casino.guru? I'll await your reply.

I sent you the latest conversation I had with club player casino. Please let me know if I can get you anything else

Thank you very much, mj1987866, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you. I believe you asked me for all the right information so thank you for that. This has been an ongoing struggle. I didn't know there were sites like yours to help the players when they get treated unfairly so thank you.

Hi mj1987866,

I'm taking over your complaint. I'd like to ask you something to make sure I understand the situation. There were three withdrawals. What happened to each of the withdrawals? The first one went through, the second one was sent to the wrong wallet, and the third one was canceled and you lost the funds playing? Is that correct?

There were three withdrawals the first two are the ones that were sent to the wrong address. One was for $100 and the other was for $800. They sent those at the same time. The third one was cancelled because it was taking so long for them to approve the withdrawal. It had been over a month since I requested the withdrawal. But they added the funds back to my account and I lost them. The third withdrawal was for 8 or $900.

Hi mj1987866,

Thank you for explaining. I'm afraid if you played and lost the third withdrawal, that one most certainly won't be refunded. Let me contact the casino and I will do my best to help you with the withdrawals sent to the wrong wallet. I would like to invite Club Player Casino to the conversation to participate in the resolution of this complaint.

I knew it was a reach trying to get the third withdrawal. I'm ok with only getting the withdrawals that were sent to the wrong address. They are going to say that I gave them that address cuz that's what they kept telling me in the emails but I know for a fact that I didn't give them that address the conversation I had with Tony Martinez will prove that. Or even the withdrawal request that I filled out will show that I requested an address that starts with bc. The only addresses that I've ever used for a withdrawal started with bc.

Greetings all,

I have reviewed the situation and the payment did indeed go out to the player provided crypto address and is confirmed delivered in Blockchain Explorer. Once a payment has been issued via Bitcoin it is pretty much impossible to retrieve those funds thus we go through great pains to assure that funds are being issued properly and that payment details are updated frequently. I will see what might be done on the player's behalf however it's not particularly promising.

Best wishes,

Nick and Club Player

Like I've said before the address you sent the payment to and the address I gave you in my withdrawal request do not match. I never gave you guys that address.

If 1N1HcNGVoC7RFeNGcLrgauVuu9raaBH7HQ is the address I gave you then why did Tony Martinez say that you guys sent the payment to bc1qt3f869g9m3h9tujyv2avnneg55aaesumvpaf53 on the same exact dates and times that you guys actually sent the payments to. If I had remembered to screen shot the rest of our conversation you would see Tony Martinez admitting that club player casino was at fault and they sent the money to the wrong address. I didn't think to do that because Tony told me that he was gonna let the payment team know what happened so that they could make it right I didn't think I would have to take those measures. I'm sure club player casino could pull up that conversation if they wanted to. I believe it was on March 07 2023 at about 3:30 Pacific time.

Hi all,

Thank you for your replies. Let's see if Nick can help us with the issue here. Perhaps the transcript of the chat with Tony would be useful.

Greetings all,

In order to eliminate any human error on the part of the casino the Bitcoin address is entered by the player on request of a Bitcoin withdrawal then entered automatically into our payment system. Payment was made directly to the provided Bitcoin address entered by the player at the time of withdrawal request. I reviewed all communications between the casino and the player (chat and email) and was unable to locate any "manual" update of Bitcoin address until 10/17/22, long after the payments had been made. As mentioned once a Bitcoin transaction has been initiated it is pretty much impossible to retrieve. As the casino issued payment to the Bitcoin address specifically entered on withdrawal request there really isn't anything that can be done to assist here.

I wish I had better news.

Best wishes,

Nick and Club Player

Dear mj1987866,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.