The player from Argentina had faced a difficult situation with Cbet casino. After winning 5 million Argentine pesos, his withdrawal request had been cancelled, only for him to discover later that his winnings had been converted into USDT and successfully withdrawn without his approval. At that time, his account had been temporarily blocked for investigation. The player insisted he had not requested the cancellation and suspected fraudulent activity. Despite our efforts to mediate, Cbet casino had not responded to our attempts to communicate in the past, forcing us to label this case as 'unresolved', which negatively impacted the casino's overall rating. This had been a common practice for Cbet Casino, which had a history of ignoring our mediation attempts.
CBet Casino - Suspected unauthorized withdrawal from player's account.
Black points: 1,244
Amount: $5,000,000 ARS
CBet Casino
Safety Index:Very lowNo reaction policy, passive regulator
UNRESOLVED
Case summary
Hello, my issue with Cbet is that I won 5 million Argentine pesos, fair and square, fulfilling all the requirements. I made a withdrawal request via Astropay. After 48 hours, it was still being processed. I contacted their chat support multiple times, only to be told to wait. After the stipulated 48 hours, the withdrawal was rejected. A few minutes later, while checking the transaction history, I noticed that my money was converted into USDT and a successful withdrawal was made.
I never initiated this withdrawal and absolutely no one else has access to my account, except me, and I presume, the customer service representatives. I suspect that one of them has robbed me. I got back in touch with them upon this discovery, and they've now temporarily blocked my account for investigation.
I do not understand how this could have happened. Who can withdraw money from my account when no one else has my details and I always log in from my mobile phone. I'm at my wit's end. I'm not even sure if this issue will ever be addressed and my money returned to me so that I can withdraw it myself.
This is a serious and shameful issue. How can something like this happen?
Today I received a response from Cbet, who showed me screenshots of the chat which says that I requested the cancellation of the first withdrawals. Which is not the case, I was not the one who requested said cancellation, it was clearly another person who did that to steal from me, I told him that they can verify where he logged in on what location and device.
Also in their casino policies, it says that once a withdrawal is requested it cannot be cancelled, and they did not have to cancel my first withdrawal requests.
I need help please, I'm desperate.
Dear elcapo287corsa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? How much money did you have in your casino account before it was closed?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
I have already sent everything I have to your email. I previously requested several withdrawals successfully, several through Astropay and a couple through Bitcoin and Ethereum.
The withdrawals were always to accounts in my name.
Because it seemed like a safer method, I requested a withdrawal through Astropay for all of my money. I never imagined that it would take more than 48 hours for them to later rob me. I am devastated.
Casinoguru when they contact Cbet, they can show you that I am not the only case, from what I saw in another complaint recently, a Chilean had exactly the same thing happen to me, I am surprised that they have such low security, and that they do not ask for a code by email, or some document that confirms identity before making a money withdrawal. I highly suspect that the casino people themselves steal.
Let's fight against these scammers and frauds, let's go with everything casinoguru
Dear elcapo287corsa,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
