The player from Argentina is facing issues withdrawing winnings of 72,000 from CBet after depositing 36,000 and losing 40,000. The casino states he must wager the winnings again before allowing a withdrawal, despite the player having video and photo evidence of the gameplay.
CBet Casino - Player’s withdrawal is delayed.
Amount: $142,269 ARS
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
5d 9h 2m 0s
Case summary
2 days ago
Public
Public
3 days ago
Hi, I'm Daklaps, I need immediate help and that's why I can only go to you in the last hope that you can help me. I started depositing in CBet, I lost about 40,000, I deposited 36,000, I put the 36,000 in a live roulette, I won and collected about 72,000 in red, then he wouldn't let me withdraw he told me that I should play 72,000 more rare and it came out red again, I have about 14 it's anything. It is worth clarifying and very important, I have VIDEO and PHOTO from when I was playing and received the profit, it is the best and most evidence that there is no fraud or strange movements, please I need your help!
Public
Public
2 days ago
Hello daklapsout,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- Do I understand it correctly that the casino simply requires you to further wager your money?
Please note that wagering of the deposit is mandatory in many online casinos to prevent money laundering. If this is the case, I would simply recommend to wager it as the casino advised.
Looking forward to your answer.
Regards,
Nick
daklapsout has 5d 9h 2m 0s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
