The player from Argentina had his account locked due to an alleged anomaly just before making a large withdrawal. Customer service was blocked and he could not reach the manager. We determined that the complaint could not be resolved as the casino had a history of not responding to mediation efforts. The complaint was closed as 'unresolved,' which negatively impacted the casino's rating.
CBet Casino - Player’s account has been closed.
Black points: 258
Amount: $1,300,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
They claim there was an anomaly on my account (right when I was about to make a large withdrawal) and locked me out of everything.
They won’t give me the manager’s number and customer service is also blocked for me.
A total disgrace.
Automatic translation:
Public
Public
5 months ago
Hello aqsticitm,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Hello. Thank you for your time.
The account is verified by all the corresponding means and I used my money since I do not resort to bonuses because I know they have many conditions.
I spoke weeks ago due to delays in previous withdrawals and they were always super friendly. Now it was directly a violation and blocking by the 3 available assistants.
Automatic translation:
Public
Public
5 months ago
Dear aqsticitm,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
