HomeComplaintsCasinoMax - Player hasn't received a refund.

CasinoMax - Player hasn't received a refund.

Amount: $4,000

CasinoMax
Safety Index:Very high
Submitted: 09 Feb 2023 | Resolved : 17 Feb 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from the US was charged unexpectedly, and after the casino promised a refund, this wasn't yet processed. The player confirmed the issue was resolved.

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1 year ago

In December 2022, 5 separate charges totaling over $4,000 were made by Casino Max vendors on my credit card. These were unauthorized charges. After a little encouragement the staff was initially helpful. They looked into it and confirmed with many apologies that these were "double charges" made by their "back end" processors, who would swiftly refund all charges. 2 months later, I still have not received this money back. I have contacted them countless times, always receiving a 100 reassurances that the money is on it's way. I have played there for years, and this is just a horrible way to treat a loyal customer.

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1 year ago

Dear raycercraig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise under which circumstances did the casino promised you the refund? Do you have any proof about this promise from the casino you might share? Please forward it to tomas@casino.guru, alternatively post it here. Could you please confirm the casino, the complaint is about is the following? https://casinomax.com/

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago

This case has been resolved, and I am very grateful to both Casino Guru and Casino Max. Thank you.

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1 year ago

Dear raycercraig,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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