Casino Superlines - Player’s winnings have been cancelled.

Meine Auszahlung in Höhe von 3.000 € wurde abgelehnt und mein Guthaben auf den Einzahlungsbetrag von 100 € reduziert, weil ich "unregelmässig gespielt" habe und das nicht erlaubt ist.

Bitte nicht einen Cent hier einzahlen. Absolute Betrügerbande. Richtiger Schmutz

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hallo

ich habe keine Mitteilung erhalten. Meine Auszahlung wurde storniert und über den Chat wurde mir gesagt ich habe unregelmäßige Einsätze gemacht und daher wurde mein Gewinn storniert und ich habe meine Einzahlung wieder erhalten. Es wurde nicht auf die AGBs oder so verwiesen

I have checked general terms and conditions, and this is what I found https://www.casinosuperlines.com/en/tnc?lang=en:

"Placing total bets equal to or greater than 30% of the value of the deposit currently in play is prohibited. Acquiring an in-game Buy Feature to trigger free spins for a buy-in cost equal to or over the 30% max bet limit is considered as irregular play.

When a player receives a bonus, a cashback or redeemed the Comp Points, a maximum bet limit applies. This bet limit shall not be equal or exceeding 30% of the value of the bonus or cashback or Comp Points currently in play. If multiple bonuses are in play, the limit will be calculated against the smallest bonus. This limit also includes acquiring or purchasing an in-game bonus feature."

Could you please advise if you have accumulated your winnings with or without an active bonus?

Ohne Bonus. Aber es waren dann diese Kaufoptionen. Lächerlich, dass das dann nicht einfach gesperrt ist.

How much was your last deposit, please?

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.