HomeComplaintsCasino Extreme - The player struggles to withdraw.

Casino Extreme - The player struggles to withdraw.

Amount: $450

Casino Extreme
Safety Index:Very high
Submitted: 18 Jul 2022 | Case closed : 27 Sep 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player struggles to withdraw for unknown reason. The complaint was closed as the player decided to not play in the casino anymore.

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2 years ago

my problem is they have 9 cookies and 8 trackers on my comp and they are logging me out over and over again ever since i won 787.00$. also i was supposed to get 1000% bonus and deposited 35 bitcoin and only got 209.00 they just went on to tell me of the shady way they advertise and keep on cheating as well that perfect reputation that you gave them is the only reason i played but that rep is bogus

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2 years ago

Hello jamessims171,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you experiencing those issues with the casino? Why exactly are you getting logged out from it? Can you please specify what bonus are you talking about as the details you provided are not really clear.

Looking forward to your answer.

Regards,

Nick

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2 years ago

I saw ghe welcome bonus it said 1000% so i went and deposited 35$ and my total cane to 209$ so i quickly went to support and then they lowered the boom saying i dep 35 so i had to deposit more to get 1000 % but nowhere on the front of the ad did it say that to me cery shady so i carried on anyway and won 787$ and also 250 right after so i kept goi g starting with a balance of 969 from that point and from there not betting over 5$ perspin i notuced smething wasnt right so i went to check the website data and i hust cleared the data right before i logged in and there were 8 or more different cookies attached to theirs that should not be tbete and allow them to control your spins. I have picture of what it is

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2 years ago

file

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2 years ago

Hello jamessims171,

Can you please forward the link for the bonus you used?

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2 years ago

THEBIGONE

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2 years ago

Isn't there any link to that bonus? Or a screenshot showing the exact terms of it?

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2 years ago

Dear jamessims171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago


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No


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2 years ago

no the bonus did not work and just so you know this place cheats behind that perfect reputation there is no need to download 8 or 9 cookies to be able to play there like gstatic or iosnare or site control. its not about me getting anything i dont want to even play at their casino but i do want to help people not get ripped off i took a loss but all is good if i can stop the cheating casinos from ripping people off

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Edited
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2 years ago

Dear jamessims171,

As you claim that you do not want to play there anymore there is not we are able to do anymore. Also we do not deal with cases related to cookies or anything IT related.

I'm sorry that we can't help you more in this case but we will be forced to close the complaint.

Wish you best luck in the future.

Regards,

Nick

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