The player from Greece experienced a 13-day delay in withdrawing funds from Casinia and received repetitive responses about a high volume of withdrawals. Despite numerous communications, the issue remained unresolved. The player confirmed having completed KYC verification. The player later confirmed he received his funds. Consequently, we marked the issue as resolved.
Casinia Casino - Player's withdrawal is delayed.
Amount: €270
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
Translation
Good morning. I've been waiting for my money from Casinia for 13 days and nothing has happened. I've had countless conversations and sent numerous emails, and they keep telling me the same thing—they're delayed due to a large volume of withdrawals. I told them I would report them, but still nothing. They keep saying the same things. I need your help. I want to officially report this on your website.
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1 week ago
Dear tolissabata,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
I have made successful withdrawals on ?relthon from this particular but also with a long delay, I have done kyc verification, the heads are clear without bonuses
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1 week ago
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I have made successful withdrawals in the past from this particular but also with a long delay I have done kyc verification the profits are pure without bonuses
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1 week ago
Translation
Very now I got paid I didn't expect it really thanks a lot team for your valuable help really
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1 week ago
Dear tolissabata,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
