Brango Casino - The player struggles to verify his card.

I requested a $300 withdrawal that was canceled as they haven't verified my credit card. They do not reply to emails and chat can do nothing to help. I have been waiting 4 weeks to get one card verified. I am already KYC verified. Really starting to think this place is a joke. All contact attempts by me have been completely ignored.

Hello Austin26181,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been KYC verified for quite some time. I used a different card and they wanted a copy of that and I have sent it back on Feb 26 which is the oldest email I could find. I have chatted them everyday and nothing. After I filed this complaint they sent me an email for the 1st time ever!!! They asked for the credit card which I sent again. The dumb thing is that in the email they sent me was an attachment of the credit card I sent them on Feb26? So they have had the credit card info this whole time. What a joke they are.

Hello Austin26181,

As they have requested the information again, I would recommend to wait a few days to check out if they going to process the verification. If there will be no update till next week, we will try to intrevene.

Please let us know in case of any update.

Nothing so far. More trash from them. No replying to emails etc. I sent in 3 more selfies with credit card. Should not be waiting 4 weeks for a payout. That's ludicrous.

Thank you Austin26181 for the update. I will now forward your complaint to my colleague Veronika (Veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Austin26181,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Brango Casino to join the conversation and aid in the resolution of this complaint.

Hey there I finally got it resolved today. However, I would not give this casino a perfect reputation. They are HORRIBLE. They do not reply to emails and the chat team is literally useless. I think now it's ok for me UNTIL or if I use another card because it literally took one month to get a card verified. Using crypto I don't have to deal with this but I dont always have crypto as I use it foe gambling. Anyhow they have not impressed me in the least bit. Thank you for looking into it.

Thank you for the information. Does it mean that you received your winnings? Or the casino only verified your card and now you're waiting for your withdrawal request to be paid out?

I received my winnings after 1 month. These people are awful. They do not reply to email at all. Just the worst ever.

I'm sorry you had to wait so long without proper communication from the casino. I hope you have a much better experience in the future.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru