Brango Casino - Player’s struggling to withdraw his winnings.

Impossible to cash out. Once you try all of a sudden you need to fill out verification document but when you click on the link you wind up in the casino lobby and when you try to talk to support through live chat either the link doesn’t do anything or nobody ever joins the chat so finally you decide to email support and wait for their response and once you receive their response they tell you that you should be able to cash out and go ahead and try immediately have a nice day so you finally got somewhere you might be thinking but even though it clearly states your cash out will go to the original account your deposit was from there is a message oddly enough saying that withdraws can no longer be issued to your crypto wallet that you made your deposit with and you can either withdraw through Bitcoin or Litecoin. Well what if you don’t have either of these and why does it feel like the message banner was only available for me after I sent a request to be given the verification form so that I could withdraw, which by the way I should have never been asked to verify because I’ve already deposited and my withdraw was to be issued to the account I deposited with but for whatever reason it was there when I tried to withdraw, and then in response I am told to go ahead and withdraw but when I attempt to there is a new notification taking the previous notification’s place that they will no longer be able to issue withdraws to cash app. Well if this is just a coincidence why wouldn’t support have told me this information previously? I might make one more attempt at withdrawing and if I am unable to for some new excuse they give me I will be more than happy to delete my account and all of their lying promotional emails that tell you they have instant withdraws.

Dear shgwq5z2v7,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear shgwq5z2v7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.