Bovada Casino - Player’s withdrawal has been delayed.

Before I did a withdrawal I looked at the FAQ on bovada in five different pages it states that the process of withdrawal is for 24 hours for crypto. I was told by a few different customer service people that it was on first come first serve when it comes to the withdrawal and then I was told it was a case by case basis. After 24 hours I contacted customer service and they told me that was never processed that's why I never got my withdrawal. But the people I talked to before that person said that it was being processed and I would get it at 24 hours. So I was lied to I was misled. I don't know what it's supposed to do I cancel the withdrawal and resubmitted it and they keep telling me the same thing.

Dear mikedetlor3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mikedetlor3,

Have you received your withdrawal from the casino yet?

Dear mikedetlor3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.