The player from Ireland faced issues with account verification, as the casino refused to accept his document due to a discrepancy between the document's "town" designation and the casino's request for "city," despite all other information matching. The Complaints Team extended the response time by 7 days to allow for further communication; however, the player did not respond. As a result, the complaint was rejected due to lack of information for further investigation.
BOHO Casino - Player's account verification is delayed.
Amount: €500
BOHO Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
wont verify my account as my verification document shows my town and there website only asks for my city all informatio is the same on my casino account including my eircode!
Public
Public
2 months ago
Hello martinshinea,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BOHO Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
