The player from Germany, after successfully verifying their account, requested a payout 14 days ago. The casino informed the player that payout could face delays. The issue has been resolved successfully.
BoGamba Casino - Player's withdrawal delayed for over two weeks.
Amount: €600
BoGamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
BoGamba Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello Casino Guru Team,
I have already fully verified myself at the mentioned casino and ordered the payout 14 days ago.
The chat (if it's there) only says that it can take longer. But not more than 14 days.
I ask for help.
Automatic translation:
Public
Public
1 year ago
Dear Klaus91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Hello Petronela,
I am fully verified. I made an immediate transfer.
I've been waiting 14 days. That's why I only now turned to you.
Automatic translation:
Public
Public
1 year ago
Thank you very much, Klaus91, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
1 year ago
Translation
The payment has been made. Thanks for the help.
Automatic translation:
Public
Public
1 year ago
Dear Klaus91,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
