BitStarz Casino - Player's deposit seems lost.

BBCUS 442499 - This is the Ticket that has been reviewing my request for 72 hours.

I made a credit of R$ 100.00 and when joining the platform the credit did not fall. I looked at the transactions and the pix was listed as cancelled, I immediately sent a print of the screen with proof of payment and the ticket was opened for analysis.

Since I opened the claim there is no timeframe or update on my case. I asked the attendants to give me a deadline and they just ask me to wait... But what should I wait? Or for how long?

There is never a CLEAR answer. If I repeat the question they close the chat in our faces and still regret what happened. attendant Uriel was terrible in the 5 calls he performed with me.

Give me Bitstarz feedback.

In the chat in English, which we have to translate, the attendant never waits. and the email you receive in Portuguese, when you reply, they say they don't have Portuguese attendants available and will never answer here again.

the service leaves SOOOOOOOOOOOOO to be desired.

Dear cbernardo2211,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear cbernardo2211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.