Bitcoin Penguin Casino - The player's winnings were voided.

I made multiple deposits in eth and ltc.

I hit a big win for me on BGaming mechanical clover

Finished the bonus play through cleared .210meth

I tried to withdrawal they falsely said I had multiple accounts(not true)

Furthermore they can offer no proof

They can just steal your deposits and not pay winnings with bogus accusations

Hello LemonCheese53,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcoin Penguin Casino. Please allow me to ask you a few more question before we would move forward.

How long are you registered in the casino? Was your current account ever fully verified or have you made any withdrawals from it in the past? Is your account still active at the moment? How much did you exactly deposit in total?

Looking forward to your answer.

Regards,

Nick

Hey Nick

Thanks for your assistance and time spent in this matter.

I had just opened my account and believe I was playing my 2nd deposit bonus when I hit a big win on mechanical clover.

I deposited a total of .041meth then switched to playing in LTC while awaiting my withdrawal.

No documents were ever requested so the account was not verified.

After delaying my withdrawal some probably 16 hours or so I received the vague email stating my account was closed by admin decision. I have no access to the account.

I didn’t think to take any pics or anything since they hadn’t requested anything from me to start the withdrawal process.

You hear how casinos stall payouts or won’t approve docs so I had no idea they would just unjustly close my account or I would have obtained a transaction history or something.

The only think I can attribute is I was utilizing a common VPN tunnel bear "not against their terms"

Once again thanks for your time

lemoncheese53

Hello LemonCheese53 and thank you for the additional information. I will now forward your complaint to my colleague Adam who will be assisting you from now on and will try to find out the exact reason of your account closure.

Wish you best luck resolving it.

Regards,

Nick

Hello LemonCheese53,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Bitcoin Penguin Casino to join the conversation and participate in the resolution of this complaint.

Dear Bitcoin Penguin Casino,

Can you please provide some more information regarding the player's apparent use of multiple accounts?

Kind regards,

Adam

We would like to ask Bitcoin Penguin Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear LemonCheese53,

I have tried to contact the casino repeatedly but had no success. There is not much that can be done without cooperation from its side. As the casino has no valid license and doesn't refer to any ADR service, I’m afraid there is no gaming authority to turn to.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I am sorry I could not be of more help.

Best regards,

Adam