The player from Germany had his account blocked and winnings withheld due to a suspicion of a connection of the player's gaming account to other gaming accounts, based on the fact that the account holders reside at the same address - in an appartment building. The casino insists on verifying all of the players' accounts before issuing a payment of the player's winnings. We believe that since the player's account has been verified successfully, there should be no doubt that the winnings are legitimate, and no further verification should be necessary. The casino refused to comply with our ruling. Considering the fact that the verification of the players' accounts wasn't possible for more than 4 months, the complaint was closed as 'Unresolved'.
Big5Casino - The player's account got blocked.
Black points: 657
Amount: €7,237.91
Big5Casino
Safety Index:Below averageUncertain case, good regulator
UNRESOLVED
Case summary
Beautiful good day,
The above casino was recommended to me by friends and so I registered there.
Since these friends have long been on the site via my WiFi, my account was theoretically not withdrawable from the first second ...
Well that was my first experience with online casinos and whoever thinks that logging in via the same WiFi could be forbidden ... Now I have deposited several thousand euros over months.
With the first big win, the verification was dragged out so long that I had gambled everything away again.
Now with my 2nd big win, I have remained adamant and have completed the verification after a number of emails.
In the end everything was accepted, with the addition that it could take a few more days until everything is through and I can cash out. The next morning I received an e-mail that my account was blocked due to multi-accounting and everything will be retained !?
My colleague is also verified there (we are neither related, nor do we have the same name ..) and has not been banned, but receives payments to this day ... Only that this is not more money than he was continuously on deposit is.
There is always speculation that you will gamble your winnings again and when you have finally made it, every little straw is grabbed in order not to have to pay out.
It is a cheek and should be punished!
How can that be, I thought it would be safer to play online in Germany since the beginning of the year ..
Please help urgently.
If not the profit, do I at least want all my deposits back?
Kind regards
Harri B ***
My account at Big5: G *** / h***@googlemail.com
Hello GoodBadTaste,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Big5 Casino. Please allow me to ask you a few more question before we would move forward in the case.
When did you first realized that your account is considered as "multiplicity"? Did you deposit after that? Did you communicate with the casino about this before the verification? If you already knew that you won't be paid out why did you deposit?
Note that account duplicity doesn't only mean that a person has 2 accounts. Casinos consider multiple accounts many other things like same address, same IP, same device. In such cases, the casino has every right to block your account and return your deposit but only the last one not all of them. It is clearly stated in terms which you agreed to when registered.
Regards,
Nick
It was never played by the same device and both people are verified with a number of safety precautions. So definitely 2 people with separate accounts. If someone wants to be angry with me and hears that I have made a profit, then he could theoretically destroy the profit via my wifi with any account by simply registering? That cannot be legal and using an Internet connection over the same wifi cannot be punishable, it is fraud. Of course I didn't know beforehand that nothing would be paid to me, as if I would then voluntarily invest a lot of money ... the verification was delayed forever in the hope that one would gamble away all of his money again. The company should not have accepted a deposit if, in their opinion, I was not able to pay out from the start. Everything else is fraud and, as far as I know, is also banned in Germany. I have spoken to a lawyer and will work with him to file a complaint with the gaming authority and continue to sue. This is a rip off and I won't leave it like that.
Dear GoodBadTaste,
We also do not support that way of behavior from the casinos where they simply block by IP address. However, if there was any other cooperation between you or the other account from the same WiFi, it could have been the reason for account closure. We had some cases where the casino allowed even a pair from the same household to own an account. However, we can't be sure how will this specific casino act but we can try our best. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
Thank you very much, I hope you can help me ..
No, there was no collaboration.
I was the only one who played with the account.
Kind regards
Dear GoodBadTaste,
I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.
I would like to invite Big5 Casino to join this conversation.
Dear representatives of Big5 Casino,
Can you please explain the circumstances under which the casino reached the decision in this case? Any relevant evidence can be forwarded to andrej.p@casino.guru.
Dear Andrej,
We are sorry to see what happened.
Our relevant department started an investigation on this and it has been detected that player breached our Terms and Conditions regarding multiple accounts.
In our Terms and Conditions section 47 is stated following:
''Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden.''
After checking everything we could see that both accounts were registered with the same home address and as you will be able to see above something like that is considered as breaching of our Terms and Conditions.
As per your request, we have sent the proof of multiple accounting on the e-mail.
Best regards
Big5Casino Complain Team
I live in an apartment building for rent in one of many apartments. The colleague who recommended your site to me has several friends in this house and probably also recommended the site to them. I rang the doorbell of the neighbors and asked ... one of them is definitely registered with them and probably not verified.
But he could change that immediately and would be willing to do so. After hearing from my colleague that they were refusing to give me my 7000 euros because of nothing, he of course stopped paying and continued to verify himself. But he would be willing to complete the process if it would help me. It would then be 2 accounts, 2 people, 2 households. The address is the same but apartment 6 is not apartment 9 ...
I ask for your courtesy, because I will not forego 1000% of my money after I have already paid you thousands of euros and will give everything to enforce my rights and to make the profit.
Kind regards
Thank you, Big5 Casino team, GoodBadTaste, for your replies.
Dear Big5 Casino,
We believe that each case like this should be considered separately. We believe that the fact that the players share one address and/or WiFi connection alone is not enough as a reason to confiscate the player’s funds.
Could you please advise if any other connection between the accounts was detected? Did the player gain any advantage over the casino by having the account registered with the same address as another user or by using the same WiFi connection?
Dear Andrej,
Thank you for your reply.
Checking everything with our relevant department, unfortunately, both accounts will remain closed since players breached our Terms and Conditions as mentioned before.
When our relevant department suspects that there is a breach of our Terms and Conditions in the sections 47. and 48. for having multiple accounts we will start standard KYC procedure by requesting documents from all accounts that are possibly connected.
Please find section of our terms and conditions that are relevant for this case as follows:
- Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden.
- In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.
Our relevant department requested documents from both accounts (main and connected) on the 17th of September and the player with the main account provided us with full KYC and we verified main account on the 22nd of October.
On the 17th of September we have requested full KYC from a connected account as well but unfortunately we have not received any reply.
As per our Terms and Conditions we wait 30 days before making any action and since we have not received any documents in the mandatory 30 days our relevant department closed both accounts on the 22nd of October.
We are sorry that we can’t provide you with any other information but we need to follow our Terms and Conditions that were approved by the side of MGA and our decision regarding this case is final.
Best regards
Big5Casino Complain Team
Thank you, Big5 Casino team, GoodBadTaste, for your replies.
Dear Big5 Casino team,
Could you please provide additional details on the second account? Is there any connection or activity on the second account that raises suspicion, other than the fact that both users apparently reside on the same address?
Dear GoodBadTaste and Andrej,
Thank you for your reply and for providing us with all details.
We have informed our relevant department and they will check once again everything for you.
At the moment we do not have an expected timeframe when we will have updates but we are kindly asking you for your patience, once we will have any news we will inform you immediately.
Best regards
Big5Casino Complain Team
Thank you, Big5 Casino team, for the reply. I’m setting the timer for 7 days. We’ll await further updates from you.
We would like to ask Big5 Casino to give us an update on the matter. We are extending the timer by 10 days.
Dear Casino Guru Team,
Unfortunately at this moment we still don't have any updates as our KYC department is still doing its best to finish KYC process for all involved accounts.
We have no other choice but to ask for a little bit more patience and as soon we will have any updates we will share them with you.
Best regards
Big5Casino Complain Team
Dear Big5 Casino team,
We’re extending the timer by 10 days. Could you please advise if we can expect some progress within this timeframe?
Dear Andrej,
Unfortunately, our relevant department has not been able to verify connected accounts as we have not received any documents even they have been requested from them several times in 30 days.
Please be informed that if a player will not provide us with KYC documents in 30 days we have the right to close the account as per our Terms and Conditions section 83
- In the event You are not able to provide Us with the requested documents, within a reasonable time frame not exceeding thirty (30) days from the date of Our request, We may close your Player's Account and/or Your withdrawal may be refused and/or Your winnings can be voided. These consequences may also occur in the event the player is found to have supplied false or misleading information. Provision of a false or invalid phone number may additionally result in a delay in Your requests.
Since we have not been able to verify that player GoodBadTaste is not part of the same household with all other connected accounts we can't reopen the account and we can't process the payout.
Best regards
Big5Casino Complain Team
You wrote yourself beforehand: "Our responsible department requested documents from both accounts (main account and network account) on September 17th and the player with the main account provided us with the complete KYC and we verified the main account on October 22nd .
On September 17th, we also requested full KYC from a connected account, but unfortunately received no response. "
On the 22nd (5 days after expiry of the deadline) when my only account was fully verified and thus also eligible for disbursement, you only reacted and deleted my account and any other account that does not belong to me. I asked every apartment from top to bottom. 2 other apartments definitely have an account with you, but both can still pay in cheerfully and are therefore out of the question. The third person in question is the colleague who recommended you and who may have used the house's WiFi network. However, this is verified and not blocked.
Again, these are completely different people and households.
My mobile number is correct otherwise I would not have received any SMS from Big5.
In the same way, all other data match and 1000% of the time I haven't paid a second account or ever deposited into another account.
I heard from the others that an apartment was vacant shortly before I moved in and that someone probably had a gambling problem. However, since he no longer lives there, I can hardly ask.
So again: could you please provide additional information about the allegedly linked second account? Is there any suspicious connection or activity on the second account other than the fact that both users appear to be at the same address?
When was this account created which did not respond?
Exactly at the same time or maybe months before?
I've only been living in one of the apartments since April and I can prove that.
I have never created any other account or given false information.
You wrote yourself I was verified on the 22nd and that after I had sent you a number of documents over the course of weeks, so that there is no longer any doubt about my person. Why can my friend and my 2 neighbors still pay in and withdraw from you although theoretically these would have to be linked accounts because of the street name?
I have deposited thousands of euros in my only account and even if I have enough money, this is a matter of principle and therefore I will not accept your answer. If you don't want to cooperate here and don't want to disclose any data from an account that supposedly belongs to me, then I'll just take a few more thousand euros in hand and go the unpleasant way. I have always played fair with you. The fact that you deny me my money, which I did not even want to pay out completely, while everyone around me was blocked from you despite street ip or what I do not know and you can continue to pay in and pay out completely contradicts your reasons.
Why my account even though the other accounts have to be older? Why is my account the main account that has to be blocked? I know that the others have deposited at most small amounts but large amounts. Is that the reason Because I won more than I lost? Is that the point at which you say okay, we are verifying him again and again for weeks with new inquiries, in the hope that he will gamble everything again by then and when everything is there you will be blocked as an emergency solution before you make a loss. The first time with a high profit it worked and I gambled everything away and continued to deposit without making a payout. The registration address had to be changed at the bank and until now I should send everything from the beginning up to date .. So, more than 30 days have passed after that. So why, why please no action was taken or any other account mentioned? Because only deposits came in and there were no 7000 euros on it that might want to be withdrawn ????
1000% of the time I do not have a second account and I am sure that what you are doing here is illegal.
That's why I don't care how much it costs me. And if I have to invest a few thousand in a lawyer or a flight to Malta to get my rights, then I'll do that.
Thank you, Big5 Casino team, GoodBadTaste, for your replies.
Dear casino team,
I’d like to kindly ask you to comment on GoodBadTaste’s post and address their questions. Could you please advise what efforts were made to contact the owner of the account that has not yet been verified?
In addition, we believe that only allowing 30 days for players to provide the requested documentation is not reasonable. We believe there should be no such time frame and that players should be allowed to complete the verification process anytime, however, if there has to be a limit, we believe the time frame should not be shorter than 6 months.
wow seriously...? Instead of you acknowledging out of goodwill that there are several apartments in one house and that I've only been living there for a short time. That we are several parties in different apartments and that I, as an absolute casino greenhorn, had no idea that such customer-friendly terms and conditions should even exist...
Although I have already mentioned it several times (almost since the first mail after the blocking that even my direct neighbor in the apartment above me etc. can still make deposits), one only uses it as the very last straw but rather to cut off all deposits in order not to pay out to have to!?
Because instead of answering here, my neighbor contacted me yesterday and asked if there was anything new about my prize or what's going on.. Because strangely enough, yesterday or the day before yesterday his account was frozen and he should please contact support... How long ago was my verification.. hmm more than 3 months and this discussion already more than 2 months.. How much money was paid in by my neighbors in that time alone, who didn't want to hear that their winnings would not be paid out if necessary. After all, your account was older and not blocked. And above all because the colleague who recommended you back then also played here via WLAN and still received smaller amounts.
Now put butter on the fish..
You wrote yourself:
"Our relevant department requested documents from both accounts (main account and linked account) on September 17th and the main account player provided us with the full KYC and we verified the main account on October 22nd. On September 17th we also requested full KYC from a connected account but unfortunately received no reply.According to our terms and conditions we wait 30 days before taking any action and as we have not received any documents in the mandatory 30 days our relevant department closed both accounts on the 22nd . October closed."
I read my account was FINALLY verified and exactly the same day you used any account that doesn't belong to me or any of the other apartments here as an excuse to ban mine which PASSED THE VERIFICATION PROCESS.
Since the neighbors were very helpful, I can only assume that the account you mentioned must have belonged to this guy who moved out shortly before me because of a gambling addiction... it would fit..
Anyway, no matter which of them it was. But the fact is that none of this has anything to do with my apartment, me, or my bank details. In addition, as I said, I can testify through registration certificates that I have only been living here for a short time.. That's why I ask again: HOW LONG HAS THE Supposedly Connected Account Existed, Which Acts as Reason.. Please finally tell me your name, e-mail address or anything from my supposed account.. I can't possibly guess, but it's not me and the person who is supposed to be meant will verify himself at your request.
My neighbors didn't get an e-mail on 17 sep and are still willing and said they can even contact the old tenant and I'm sure he would help me too. So one last time I ask you to acknowledge the several apartments or at least give me information so that after my successful verification I can try to find another one which has nothing to do with me or my person .. but it's ok .
Dear CasinoGuru team and GoodBadTaste,
Our relevant department requested KYC from connected accounts 4 times and unfortunately, we have not received any documents.
As per our Terms and Conditions, there is a timeframe of 30 days for players to provide us with their documents once they are requested. We are aware that for players can take some time to provide us with documents and very often we prolong this time frame if we can see that players are responding to our verification e-mails and we are always here for them to help them to verify their account, but since we have not received any single document as proof of the address or any kind of reply from connected accounts we are not able to verify that players are not part of the same household.
Since this case is open from October 2021 we think that a fair time frame has been given to all parties involved to complete the verification process.
With all this being said the decision of our relevant department for all accounts to be closed is final.
Best regards
Big5Casino Complain Team
Thank you, GoodBadTaste, Big5 Casino Team, for the replies.
Dear casino team,
Could you please state the reason for the 30-day timeframe (in general)? What efforts were made to contact the owner of the second account? Has the relevant team tried reaching them via phone?
Now, considering the circumstances, even in case it’s not possible to verify the other account, the fact that GoodBadTaste’s account (the main account) has been verified, meaning there’s no doubt that they’re the person who had been using the account and accumulated the winnings, we believe that additional investigation should not even be necessary.
Additionally, GoodBadTaste lives in an apartment building with many apartments in it. In this case, each apartment should be considered a separate household despite being at the same address. Assuming that everything that has been mentioned in this thread is true, could you please advise how could have GoodBadTaste prevented this situation?
Please note that in case the decision of the casino is not reconsidered, we will close this complaint as ‘Unresolved – Against fair gambling’, which will negatively influence the casino rating.
Everything I wrote is 100% correct.
My only account that I haven't owned for long has been fully verified and there's no doubt that that person is me. The casino wrote it themselves and thus confirmed it.
The money was blocked the whole time because of ONE account, although I wrote from the beginning that other people live here who have been here much longer than me and nothing has been blocked for them. Furthermore, I have emphasized several times that they are willing to verify themselves further if that should help me in any way. You didn't respond to that for a second during your weird deadline, which suddenly expired after taking you weeks to reply. You didn't even reply that you should do this!?
There was no reason to ask you to verify yourself further or anything else since you are obviously taking money but don't want to pay out if you win. No cow would voluntarily continue to register at the butcher's shop after learning that she didn't stand a chance if she continued.
I can prove that I haven't lived here long. Apparently the casino thinks I'm innocent as well, otherwise they wouldn't keep making the same excuse and would be longing to ask if there was any reason other than a fake account which certainly doesn't have my name on it , because I have never created another one and therefore could not possibly guess about it. I only deposited into one account using my Paysafe. Both Bank and Paysafe are safe in my name and I am verified. No matter what kind of account it should be, no matter which one, if something was deposited then certainly not from my account or name. That alone proves that they are different people. Therefore, denying me my winnings, even though I have deposited several thousand euros, is not a suspicion of fraud on my part, but it is verifiable fraud on your part. As announced, I will not accept this and will head for the next higher instance. Thanks for the help Casinoguru, very friendly and helpful.
Dear GoodBadTaste and CasinoGuru,
Thank you for your reply.
We would like to provide you with more details regarding this case.
In the first place, our relevant department noticed the same IP hits between the main account and connected accounts and that raised our suspicion that there has been a breach of our terms and condition in section multiple accounts.
After checking all connected accounts we could see that they are all sharing exact same home address and we have started KYC procedure with all connected accounts as we wanted to be sure they are not a part of the same household as something like that would be a breach of our terms and conditions.
Since we have not received documents from connected accounts in 30 days period we were not able to verify that all connected accounts are part of the same household.
We would be more than happy for this case to be resolved in favor of our player but to be able to do that we will need to receive documents from the connected accounts so we have informed them once again over the e-mail to provide us with their documents for account verification.
In best hope that this time we will receive documents from connected accounts, we would kindly ask you for your patience and as soon we will have any updates we will post our reply.
Best regards
Big5Casino Complaint Team
Thank you, GoodBadTaste, Big5 Casino team, for your replies.
Dear casino team,
We will of course allow additional time for verifying the outstanding account, however, since according to your claims, verifying all users residing at the address is crucial in this case, we believe that making additional efforts to contact the owner(s) of the unverified account(s) (trying to get in touch with them via phone, at least) would only be wise as there are various possible reasons why the player(s) might not have responded to your e-mails.
Nevertheless, I’d like to remark that we believe that impossibility to verify the account/s is not a sufficient reason for confiscating GoodBadTaste’s winnings.
I’m extending the timer by 7 days.
Thanks for the feedback again.
If I understand BIG5 correctly here, then you are no longer concerned with exactly this one account (which I assume was created before I moved in - just like all the others probably).
It's about the fact that no other account has reported itself and that I could prove with further verifications that these are not fake accounts from me, but real people in different apartments in the same household.
I already spoke to my neighbor yesterday and she actually received a new email.
She will take care of everything necessary and note that she lives in apartment no. 5.
I'm still waiting for feedback from my neighbor above me, but as already mentioned, he was willing to do so if it helped the matter.
I hope that justice is finally done and I can continue playing on your side.
Otherwise, I don't know of anyone here from the house with 9 apartments who plays with you.
Dear CasinoGuru team and dear player,
Thank you for your replies.
Dear CasinoGuru team at the moment our relevant department is investigating if the main account and connected accounts are part of the same household or not as if they are part of the same household that would be a breach of our terms and conditions.
We would like to point out that from our side we are doing everything in our power to finish KYC procedure for all connected accounts by informing them over the e-mail as at the moment we do not have phone customer support service.
Best regards
Big5Casino Complaint Team
Thank you, Big5 Casino team, for the update.
Despite the unavailability of phone customer support, we believe that notifying the owner of the unverified account is not a too demanding task – in cases like this one especially.
We are extending the timer for 7 days and will expect further updates from you.
Dear CasinoGuru team and GoodBadTaste,
Thank you for your replies.
After checking this matter with the relevant department, I was informed that we still don't have any updates on this case.
Until the full KYC is provided from the connected accounts we will not be able to verify that this is not a multiple account breach.
We are doing everything we can in order to resolve this for you as soon as possible. We have also reached out once again to the connected accounts in order to remind them of the requested KYC.
Your patience and understanding are much appreciated throughout this process.
Best regards
Big5Casino Complaint Team
Thank you, GoodBadTaste, Big5 Casino Team, for the updates.
Dear casino team,
Since considering the time that has elapsed since the owners of the accounts in question were first asked to provide their documents it seems that verifying the accounts will not be possible, could you please advise what would be the proceedings in case nothing changes about the current state of the situation?
As explained earlier, even in case it’s not possible to verify the accounts, considering the fact that GoodBadTaste’s account has been verified successfully, we believe that giving the player the benefit of the doubt would be the correct approach in this case.
With that being said, if the final decision of the casino is to withhold GoodBadTaste’s winnings unless the accounts in question are verified, this complaint will be closed in favor of the player, which will negatively influence the casino’s rating.
Beautiful good day,
So I know that a neighbor yesterday, after contacting BIG5 several times and exchanging documents, probably finally sent the last things needed for full verification to the casino.
The other neighbor still has to send a current bank statement (the one that was sent was probably too old) and then the matter should be over.
After that, including me, 3 people from different apartments would be fully verified.
I hope this is enough to clear all doubts.
I now hope for positive feedback soon and at the same time request that my account and that of my neighbors be unfrozen.
Greetings Harry
Dear Casino Guru Team and GoodBadTaste,
Thank you for your replies.
Unfortunately, if we will not be able to verify all connected accounts we will not be able to process payout for the main account.
We can confirm that we have received some documents from the connected accounts but still unfortunately they are not verified.
As a sign of goodwill, we would like to state that we will not set a time frame for account verification and as soon all connected accounts will be verified we will be able to process the payout for the main account.
Best regards
Customer Experience Team
Thank you, GoodBadTaste, Big5 Casino Team, for your replies.
Dear Big5 Casino Team,
Could you please advise if all owners of the connected accounts responded and provided at least some of the requested documentation?
Dear Casino Guru Team,
After checking with our relevant department we can confirm that we have received some documents from all connected accounts but unfortunately, we have not received all documents we will need to verify their accounts.
We have informed them regarding the missing documents and we are still waiting for a reply back.
Best regards
Customer Experience Team
Good Morning,
As far as I can tell, the last documents were handed in at the weekend.
It's been a few days now, so how does it look now?
Greeting Beck
Thank you all for the replies.
Dear casino team,
Could you please advise what type of information/documentation is missing?
Please note that given the circumstances including the length of time that has passed since this situation arose and the fact that the only reason for non-payment is a mere suspicion of the player being involved in a prohibited practice, in case there are no developments in the upcoming week, this complaint will be closed as ‘Unresolved’ and the casino rating will be lowered.
Dear Andrej,
For the main account and all connected accounts, we have requested to be provided an electricity bill or water bill so we could confirm that players are not part of the same household since on provided documents we can see that they are living all on the same home address but we can't see that is stated apartment number.
Regarding missing documents for other connected accounts, we can confirm that for two accounts we are still missing proof of deposit in our casino and bank statements.
Since players are receiving our e-mails and since they are in touch as we could see so far and due to the fact that we have informed them about missing documents we think it would not be fair to resolve this complaint as unresolved in case they will not provide us with the documents we need from them to be able to verify their accounts.
From our side, everything in our power has been done to verify players' accounts and we do hope that in the end, we will manage to verify their accounts successfully.
Best regards
Customer Experience Team
In our country it is quite normal that the apartment numbers are not additionally listed on documents/invoices or in the post/mail box. Only in the parking lot and in my rental agreement is apartment no. 6. If necessary, I can also send you a copy of it. You can find proof images in the appendix. The neighbors have definitely already sent all the required documents, but the casino seems to be constantly complaining about something or asking for a different format. My new neighbors are extremely annoyed and since I have nothing else to do with them, I can't keep asking them.
Thank you, Big5 Casino team, GoodBadTaste, for the replies.
As explained earlier, since we believe that in this case, given the circumstances, verifying GoodBadTaste’s account is all that should be necessary to issue a payout, we are closing this complaint as ‘Unresolved’.
GoodBadTaste, I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
Should the casino team reconsider its decision or should the verification of the remaining players’ accounts be successful, this complaint will be reopened.
