The player from India had his account blocked by the casino, which resulted in his inability to withdraw his funds. We reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond to our inquiries, thus limiting our ability to investigate the matter further. As a result, we rejected the complaint due to the player's lack of response.
Bettilt Casino - Player's account has been blocked.
Amount: 10,000 INR
Bettilt Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Bettilt Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
1 year ago
Dear shyamsundar29,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bettilt Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino as to why your account was blocked? Please forward any relevant communication between you and the casino regarding blocking your account to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
