Betspinz Casino - Player's withdrawal has been delayed for over 72 hours.

I won and requested a $500 withdraw to my cash app account. Was told I needed to send money to verify my account which I did. Then was told needed to send 5% of requested withdraw as processing which I sent $25 it was accepted and withdraw marked as complete.

The problem starts when I’m told by customer service rep that my deposit would be in my cash app account anywhere from 5 minutes to 25 hours. It’s been over 72hours and now they refuse to actually send the winnings or refund my monies.

Dear Rosamcpherson,

Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into Betspinz Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.

Could you please share your communication with the casino regarding the verification deposit and fee? Send emails or chat transcripts to my email at kristina.s@casino.guru, or post screenshots here.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: 

https://casino.guru/how-to-choose-an-online-casino

Thank you very much in advance for your reply.

Best regards,

Kristina

I have sent the screenshots of the conversations I had with Betspinz to the email you requested i send them to. I believe there are 50 . If you do not receive them please let me know and I'll be happy to resend. Thank you for your help.

Dear Rosamcpherson,

We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.

There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.