BetPlays Casino - The player's withdrawal is delayed.

514 euros is the amount. they dont confirm withdraw.they dont pay you . account is fully verified.

Hello sofokli92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetPlays Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

i have verificate my account , i have more than 10 deposits . this is my first withdraw . see photo of account verified . i feel surprised because at you or other companies players says instant withdrawals , here you wait with days .

maybe they have bought reviews.they have good web design , good odds not highest but good at all,i felt so happy playing and making a little profit with them. i havent used bonus. but they arent happy when a player wins and paying out should not be disscussion to a player that has lost 10’deposits and is trying to make one withdraw.

iam still waiting for my 5000 euros withdraw.they have said we will send in 3 days .and have 1700 euros in account plus withdraw

but seems

they dont want to pay me. account is fully verified. username: s*****

please casino guru help me .

Hello sofokli92,

As mentioned above, withdrawals may take up to 14 days so if it's pending for less than that, I can only recommend to wait.

Please let us know in case it would take longer.

account is fully verified about 4-6 months ago , on date 26.12.2022 , because after i register the first thing i do at casino ask how to fully verify my account . i have done more than 10 deposits , this is my first withdraw. and they are delaying it with purpose not to pay my money !

i ask help from you because i have requested to withdraw 5000 euros , their limit and have also 1918 euros left in account .

these are my first deposits 7 months ago.as you see by date on 24.12.2022 account was verified by them. never ever have used a bonus by them .

withdrawal declined without reason.

update : they asked adress proof . i send it and they approved . i also send them my work proof . now they say, again 5 days wait . maybe in end of 5 days they will ask also sth else. they are upset when players wins after , lost 10 deposits from december 2022 , this is my first withdraw.

have more than 30 pages live blackjack playing, pragmatic. with up and downs . so the must not delay my payment.

Hello sofokli92,

As already mentioned, you have to wait 2 weeks for a payment to be processed and as your first withdrawal got rejected due missing verification documents, you have to go through the whole process again.

Dear sofokli92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.