The player from Morocco had requested a withdrawal after increasing his deposit of $200 to $455. After four days without any progress, the online casino blocked his account for allegedly violating the terms and conditions, which the player denied. The player had clarified that he achieved his winnings through sports betting. However, our team could not assist further as our forum deals with online casino complaints. We recommended other websites that could better assist with his sports betting issue and offered to send the list via email. Consequently, the complaint was rejected due to its nature being outside of our influence.
BetPlays Casino - Player’s winnings were confiscated and account blocked.
Amount: $200
BetPlays Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
I deposited $200, made $455 and made a withdrawal request. It had been 4 days since my withdrawal so I was surprised. Then he blocked my account. He told me that I violated the terms and conditions and I did not violate the terms.
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7 months ago
Dear abdo1234s,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain how long have you been a player in the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
- Which rules were broken according to the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Not much, I opened my account in 2 months
Yes, I deposited $200 and got an offer of 180 free spins without betting, in which I won $96.
I won on sports betting
Rules I broke
Please review Betting Rule 3. and Rule 9.
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7 months ago
Thank you for your reply, abdo1234s.
I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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7 months ago
Dear abdo1234s,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
