The player from Ukraine deposited 200 dollars and won, increasing the balance to 338 dollars. However, after requesting a withdrawal, their account was blocked, and the casino is holding both the winnings and the original deposit.
BetOnline Casino - Player's account has been closed after withdrawal request.
Amount: 338 ₮
BetOnline Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for player to reply
6d 13h 11m 21s
Case summary
10 hours ago
Public
Public
18 hours ago
I made a deposit of 200 dollars. I won a couple of bets and my balance became 338 dollars. I put the amount for withdrawal and my account was blocked. They don't even give me the deposit! Help me!
Public
Public
10 hours ago
Dear samuraulklklk54376,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
samuraulklklk54376 has 6d 13h 11m 21s to reply
