HomeComplaintsBetOnline Casino - Player's account has been closed after withdrawal request.

BetOnline Casino - Player's account has been closed after withdrawal request.

Amount: 338 ₮

BetOnline Casino
Safety Index:Very low
Submitted: 29 Sep 2024 | Case closed : 13 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Ukraine had deposited 200 dollars and won, increasing their balance to 338 dollars. However, after requesting a withdrawal, their account was blocked, and the casino held both the winnings and the original deposit. The Complaints Team had reached out for clarification and additional information but did not receive a response from the player. As a result, the complaint was rejected due to lack of cooperation.

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1 month ago

I made a deposit of 200 dollars. I won a couple of bets and my balance became 338 dollars. I put the amount for withdrawal and my account was blocked. They don't even give me the deposit! Help me!

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1 month ago

Dear samuraulklklk54376,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?
  • Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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1 month ago

Dear samuraulklklk54376,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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