The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as 'resolved' by us.
Betmaster Casino - Player's account closed, payment delayed.
Amount: €90
Betmaster Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Betmaster Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
I am owed 90.07 euros from the casino. They closed my account after my request, however I have received no payment. They said I can expect payment in 3 days but I have no trust in this so I created this complaint a day later.
Public
Public
5 months ago
Hello Nikdim14,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Dear Nikdim14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
