The player from Argentina had her Betfair account closed and despite having provided her bank details for a refund, her money had not been returned. The player, who predominantly engaged in sports betting, had opened her account on July 15th and it had been blocked on August 1st. We learned that the casino had informed her of the account closure via email and had promised a refund by the end of September. However, as our forum primarily dealt with online casino complaints, we were unable to assist with this sports betting issue. We had recommended several other websites that could potentially help and had provided this information to the player via email. The complaint was consequently rejected.
Betfair Casino - Betfair account closure results in delayed refund for UK player.
Amount: £7,000
Betfair Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
hi!
about 2 months ago Betfair decided to shut down my account
i gave them by bank details in order to get my money back and they have never send that money to me
i contacted them multiple times at their customer support chat and they never solved my problem
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1 year ago
Dear anita2805,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfair Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did the casino inform you about your account closure?
- Did the casino specify any conditions for your funds to be refunded/paid out?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
hi thomas!
thanks for your help
. i opened my betfair account on july 15th and it was blocked on august 1th
. i was informed by email
. i was told by chat that i would get my funds back at end of september
. i bet on sports (mostly football)
. no bonus
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1 year ago
Could you please send me your recent relevant communication with the casino regarding the issue? Send the information to my email at tomas@casino.guru
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1 year ago
Thank you for your reply, anita2805. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
