Betchan Casino - Player’s bonus winnings were confiscated.

We've deposited 200 euros. ANd won 6000. They say we've beached their terms and conditions and they deleted the 6000.

The terms are unclear but they say we've bet 10 euros of the bonus money before winning anything.

What is strange that we've been in contact with customer support. Nothing seems wrong than and we played for 2 more hours before a payout.

Now they delete the 6000 because of a maybe 10 euro bonus violation. This is absurd. 

The terms are unclear. The say you may enter a bet. And the word may means that its optional in my opinion.

And off course with there level of IT knowledge you would expect to block certain to high bets. If thats even true.

Love to join a group to persue legally. 

Hello, Stephen.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We have checked the casino’s Bonus T&Cs and we have found the maximum bet condition, as shown below.

"The maximum bet with an active bonus is 300 RUB / 5 EUR / 5 USD / 50 NOK / 5 NZD / 20 PLN."

We are fully aware that every casino should enforce similar rules but currently most casinos proceed this rule in the same way, only stating it in the Bonus T&Cs. I assume you were betting above €5, is that right?

Best regards, Jozef

Dear Stephen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.