BETANDYOU Casino - Player is dissatisfied with inability to withdraw funds to VISA.

hello, i made a deposit in this casino using visa method but when i try to make a withdrawal the visa is not available and live help are saying at present this is not available in your region and it will be available again but they will not tell me when. surely this is not right that they can take money from your visa but not have it available to withdraw. im sure noone checks the withdrawal page before making a deposit. i would appreciate if you could find out more for me please. thank you.

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation and contracts with the payment providers, all have a major influence. Have you tried to communicate this issue with the casino? Did they offer you an alternative method to withdraw your winnings? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi yes i was speaking with live help who wernt very nice. There are plenty of other methods for withdrawal but none of them i can use only visa as that is my banking. I think it very unfair to take my money from visa and not have the option to use it for withdrawal. I will not be using this casino ever again.

Thank you very much Mandy for your quick reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mandy,

As my colleague Petronela said a variety of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation and contracts with the payment providers, all have a major influence. So you need to communicate about this issue with the casino and try to choose another witdrawal method.

As i said there is no other option that i can use as i only have visa, therefore i have lost out on over €2000 euros.

Hello Mandy,

Have the casino tried to offer you another method for withdrawing money? Did you lose them or did the casino confiscate them? Thank you in advance for you reply.

hello, i blew it all as i had no way of withdrawing it as i only use visa. i just think it unfair that a casino offers visa for deposit and not for withdrawal. how many people check the withdrawal page before making a deposit.

I’m sorry to hear you lost your winnings. As we explained to you above, variety of the payment methods is not managed by the casino exclusively.

And I apologize, but I am rejecting your complaint, there is nothing we can do. If you disagree with our opinion, you can always contact the casino regulator.