BetAmo Casino - Player’s deposit has never been credited to his account.

I deposit 120 € via krill , it was accepted but the next day it was decarded .... i sent all proof Skrill ID numbers time and screenshot .... loyal customer but never had the deposit on my account , now they are saying ime not right . Ime sure... still waiting for solution 

Dear Franciscus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to petronela.k@casino.guru? I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronela,

 I sent you everything via you’re email address .all screenshots, conversation between me and Betamo.

I started playing beginning jan 2020 .... I had once a winning of 2000 € but now i already spent more then 10.000 € cash ..... also one they took my bonus money € 600 because of the waver thing. Also funny is the fact .. If I log in and not playing at the roulette table ( you can see live ) all my numbers that i’me playing are coming , when I deposit and play almost nothing . I told them about my missing deposit that i’me going to complain over here !!!!! i doubt If I ever get the money back , because we keep talking in circles ...... its now more a principal thing as I spent already more then the money above... i also saw they have a bad reputation.... .thanks so far !

kind regards ,

Franciscus 

Thank you very much Franciscus for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for helping me ! wish you al good luck and be safe during the corona crisis.

kind regards,

Franciscus 

Hi Franciscus,

I went through the emails you sent and have a better picture of the situation. I will contact the casino to see what its standpoint is. The reply will probably be similar - to wait until tomorrow, but it may help to speed up the process. You will be notified as soon as there is news.

Good morning Peter ,

I never had problems before , but the last couple of months Where strange, totally no winnings ... and then my bonus of €600 where taken as a waver thing . And now everything is on paper , there is still no menu on account and yes I did played again last couple of days without winning , but also without any problems via krill, it’s really a personal thing now .... i did sent them a reminder this morning as a loyal player , but they keep giving different answers. just frustrating........ I promised myself if they give the money back Ime going to choose a different one ( maybe you can give a suggestion ?  and do they ever look on this page about complains ? I really Appreciate youre time, because if they only start investigation tommorow then it take another 5 days�

Menu is money , also they give me the feeling there totally not interested in solving, like if the €120 covers now the 11.000 euro I spent 😇 cash ....

I also told them , I play that money ( last money ) at Betamo .... I will keep my promise in that .... 

Hello Francius, 

Can you please describe the problem more specifically? When the deposit was made? What was the total amount of the missing balance? When the issue happened? 

It will help me to investigate the case much quicker. 

Thank you in advance!

Betamo just no no no I sent more then 50 emails .....check youre department already been busy for it more then a week 

this I a really bad answer , sorry 

Doorst:  Ticket #4KF6W:  case number Vlad , that’s why I never win , talking in circles and again asking for details ........

Vlad , over here the latest information!!!!!!!
 

dave 
 

Alena

Wed, 04/08/20 11:47 am

Dear Player,

We see your dissatisfaction and we are sorry for inconveniences. Please lets wait till 9/4/2020 and contact us back if the money is not at your account. 

Best regards,
Casino Support Team

Dave

Wed, 04/08/20 6:33 am

Morning ,

Until what time the banks can deposit my money back ? Still no money and today is the last day.

I still think it’s fishy after i sent you all those mails but let’s see what’s going to happen today.
And if it’s not my fault , I hope a little excuse would be much appreciated.

Kind regards ,

Dave 

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Alena

Tue, 04/07/20 1:53 pm

Dear Player,

We are sorry to hear that. Please contact us on 9/4/2020 if you do not receive money by then.

Best regards,
Casino Support Team
 

OK, I got it. 

Let us wait till  09/04 and if nothing happen, we will contact the merchant. 

I will put myself a reminder, we will sort it out. 

Good morning Peter en Vlad ,

no money came back on my account.So let’s see what’s going to happen now ? And how long this is going to take me again.

if you guys resolve this problem ( Betamo ) ok then I also will let guru know that its been solved. Again i will play the last €120 with Betamo knowing that winning is almost impossible.....

wish you all a pleasant day.

kind regards ,

Dave 

Hello Peter and Betamo ,

can you imagined that they again asking for details? 

this casino is just ..... no words for it !!!!!! 
 

Peter can you assist me please ? 
 

kind regards , Dave 
 

I’ve sent you more 50 emails with all the proof ...... yes 20 euro also via skrill , unbelievably this ....unbelievably what a mess .......I put this complain at GUrU also and a guy named vlad is aware 

Bad bad service Angela 

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Angela

Thu, 04/09/20 1:10 pm

Dear Player,

In order to initiate investigation, you are kindly asked to provide a list of Skrill transactions in a time frame from 02.04- 09.04

As well as, could you please specify, whether the missing 20 EUR deposit has been processed from the Skrill also? 

Kind Regards,
Casino Support Team

Dave

Thu, 04/09/20 12:44 pm

Dear Betamo ,

Can you please tell me if you are busy finding a solution? And what kind of solution? 

Kind regards ,

Dave 

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Dave

Thu, 04/09/20 6:07 am

Morning ,

Nothing on my account unfortunately, let’s see what today is going to bring me ? And wich solution ? 

Hope to hear soon from you guys ....and how long it’s going to take for investigation.......

Kind regards , Dave 

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Alena

Wed, 04/08/20 11:47 am

Dear Player,

We see your dissatisfaction and we are sorry for inconveniences. Please lets wait till 9/4/2020 and contact us back if the money is not at your account. 

Best regards,
Casino Support Team

Dave

Wed, 04/08/20 6:33 am

Morning ,

Until what time the banks can deposit my money back ? Still no money and today is the last day.

I still think it’s fishy after i sent you all those mails but let’s see what’s going to happen today.
And if it’s not my fault , I hope a little excuse would be much appreciated.

Kind regards ,

Dave

Hey Dave, 

We are working on the case, accordingly to the screens you have sent to us in one of your emails. 

I will let you know once I have an update on it. 

will see lost hope in getting this and winning ...

but yeah .....let’s give it another try .....

dave 

Hey Dave! 

About the 100 EUR deposit, it's been found and added to your balance. The 20 EUR one has been added on the same date when you deposited, without any delay. 

Thank you for your patience. 

Peter , got my € 100 euro back unfortunately no winnings , now only the 20 euro , but cased closed , they say the 20 € went true but I know for sure not ... but it’s fine .... got my lesson ... all the best for Betamo and Peter thanks for you’re help ...... going to delete my account at Betamo and going to have a look on a other one ....

kind regards ,Dave 

Hi Franciscus, 

Are you sure you want to close the case? We could ask for some sort of evidence the €20 was added to your account.

To be unnest I know for sure the €20 euro was not deposit on my account ..... so actuall let tjem give proof that they deposit it .... because on the 3 April everything was dechargerd...... even it’s a small amount it’s is my money .... you are right peter ... I have evidence that they still own me 20 € Dave

Peter this was there answer about the 100€ thé same transaction ..... both where accepted and they only paid the 100 back yesterday .... so again two different answers .....

Tri, 04/10/20 7:00 am

Hi ,

Actually the 100 € euro where found and back on my account now the € 20 euro .... i will sent today evidence ... because on the 3 April 3 transactions where discarded 1 time 100 2x20 1 20 was from the day before ... like the 100 euro..... the where accepted but never added .....

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Tommy

Fri, 04/10/20 3:41 am

Dear Player,

Please double-check both transactions for 20 and 100 that you have sent us separately with transaction ID.
Upon check, the finance department stated that they both were issued successfully to casino account so it is normal that they do not return to your bank because they were played in the casino.

Please double check all details and make sure to send us the right transactions that did not return as separated screenshots with all details for us to trace them and check all details.

Thanks for understadning. 

Best regards,
Casino Support Team
 

OK Franciscus, thanks for the reply. 

Vlad, could you please send me proof, the €20 deposit was added to Franciscus's balance? My email address is peter.m@casino.guru, you can blur out the sensitive information, thank you.

    
Hi Betamo , Dear Peter ,

look on the 3 April at 08.00.25 that €20 euro was discarded... that the 20 from 2 th of April .....same list at the 100 € ........

Skrill

20 EUR

April 03, 2020 09:24:02

Discarded

Deposit

Skrill

20 EUR

April 03, 2020 09:04:00

Discarded

Deposit

Skrill

100 EUR

April 03, 2020 09:04:01

Discarded

Deposit

Skrill

100 EUR

April 09, 2020 15:01:38

Accepted

Deposit

Skrill

100 EUR

April 02, 2020 19:00:34

Accepted

Deposit

Skrill

20 EUR

April 02, 2020 19:00:02

Accepted

Deposit

Skrill

100 EUR

April 03, 2020 08:00:25

Discarded

Deposit

Skrill

20 EUr

Hi Peter ,

yesteday i wanted to close my account , they offered 40 free spins with a waver from €130 euro.... i dont play slots but I gave it try ( just maybe luck ) they also asked me why I want to close.... told them my experiences .... ofcourse no luck .... but after 10.000 euro you want to try , then I deposit €20’euro with Skrill again ( maybe stupid ) but again no winnings.

ofcourse .......... I don’t understand that everybody is having a different story ??  With this casino you never win , and you keep talking and sending proof .... even its this small amount ( can you imagine if you win something.......

onky A sorry from Betamo .... and thanks for patience .....oh and ofcourse 40 spins on slots what I normally don’t play ...... I saw you’re review Peter about this Casino........ to late  saw this side .....10.000€ later unfortunately.... and yes everybody is aware that it’s you’re own risk to gamble .... but also no winnings ? Thanks Peter for you’re kind help 

Hi all, 

The evidence has been sent to Peter. 

Thank you for your patience.  

Peter , still they didn’t sent me a proof of the 20 € they keep saying be patient ... and if I ask  for Vlad who told you and me about the evidence , there is no response on that . i checked the emails ... more then 60 just for 120 € in Total ...... I saw a new post about cash winning and documents .... they sent me yesterday a request wich cards they can delete for payouts ) sent that 3 WK’s ago multiple times ... they also respond towards me .. dave we told you multiple times we are waiting for the bank .... it’s a Skrill to Skrill account , I wonder what kind of evidence they sent ( vlad ) to proof I made a mistake .... I can’t imagine they can’t track it via there system and only gave the € -100 back after a numerous emails ...... why is VLAD not sending me a proof ? 
 

and on top they sent me a email about the service bad or happy? wow ......
 

funny thing is : one part of Betamo saying still busy with investigation and VLAD is already has proof ......
 

happy easter 

Vlad can you please sent me the proof that you sent to Peter ? 
 

with that proof we can solve this problem 

dave 

Dear Dave, 

We are unable to provide you with this information by your request on CasinoGuru. 

However, we can provide you with this proof if you contact our support by email on support@betamo.com 

Dear Vlad, 

I already contacted them multiple times , they keep saying still busy ? Really ......even today I asked them ! Also told them about you ! That you have the proof that ime wrong....why keep talking in circles ....why don’t you sent them a message ....maybe they believe you more them me ........so You are saying that you have a proof ime wrong ? Gr Dave 

This is there answer VLAD !!!!!!!

Dave

Mon, 04/13/20 6:44 am

Hi ,

And I told you multiple times that a guy named VLAD told me he solved it ..... so why don’t you contact him? You guys where able to find the missing €100 why is it so difficult for the rest of the money ? We keep talking in circules.... its not my fault ! And there are totally no winnings at all .... 

Dave 

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Mon, 04/13/20 2:33 am

Dear Player,

As we already said multiple times, as soon as your request will be investigated, we will notify you via email. Thank you for your patience.

Best regards,
Casino Support Team

Hi Vlad and Peter,

they sent me a screenshot that the 20 euro is proceeded.... I checked the Skrill ID number ... but still no proof , because it’s only saying proceeded, same as my € 100 ... I would like to see the ID number from the 3 April the ones where discarded... then you can check the Skrill ID numbers with the one from the night before ......so still no solution guess ... you guys just took my € 20 without any good explanation ? 

Dear Dave, 

We have sent you the screenshot of the transaction, that was accepted. Also, the proof was sent to Peter. 

If you want to investigate any other transaction, you are welcome to contact the support team, provciding with the amount of the transaction, exact date and time and the method (Skrill). 

Also, it is mandatory to provide with the proof with the transaction ID (reference number), so the Financial Department can find the transaction in the system.  

Accordingly to the screenshots you provided recently, all payments has already been added to the account. 

Thank you for your patience. 

Kind regards, 

Vlad 

Betamo 

Dear VLAD and Peter , 

VLAD , how did you found the lost € 100 then ? It was also proceeded but not on my account .... Also sent the same question to the support desk.

To be specific, give me the ID transaction from 
3 April 08.00 
3 April 09.04
3 April 09.24 

One of those need to have the same ID number as the approved ones .... 

 

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Dear Peter , Betamo 

if my last question is not the match ... then ime going to close the case .......we leave it  middle then ....then I can decide by myself to close account or not .....Peter thanks for responding... and Vlad i

hope for people in the near future they don’t have to sent so much emails about deposits ...

kind regards ,

Dave 

Good morning Peter , Vlad 

thank you for coming back .... i also saw the transaction number , what I did now is asking for the decharded number early morning from 3 deposits ... 100 € we found that one , then the € 20 ... if one of those Skrill numbers are from the deposits from the 2 April we can compare those ... and if Ime wrong ! I will also put this on guru .....they are busy retreiving the numbers from the 3 April ... the ones that where de discarded . 

And normally there is a reason for discarded transactions..? ... remember if I didn’t took action about  the € 100 was never found I never had my money back.. even it went true as proceeded. Just want to make sure ... I I made a mistake by the €20 ....then we can close this 

kind regards ,

Dave 

Hi Peter and Vlad,

lets put the timer from now till 14 days after, that should be enough time to sent me the request about the discarded amount on the 3 April.

if no answer from Betamo support ... then this case will be unsolved and closed.

can you agree on that guys ? I will put a reminder also ..

kind regards , Dave 

OK Dave, let me know as soon as there is news.

morning Peter,

they asked me again for all screenshots etc etc etc .what me bothers is the fact they can’t see de discharged money from 3 April .... I gave them times and asked for explanation..... but 12 days left to solve ... thanks again ! 
 

best regards , Dave 

Dave, 

Kindly, we must provide with the valid evidence, is you are saying that your deposits are unsuccessful. In the screenshots you have provided previously all deposits were added to the balance as should, in other deposits the transaction ID was missing, so we can check it either. 

Please follow the support guidance so we can investigate your missing deposits. 

I have put an eye on your case and I am also checking your communication with the support. 

Dear Vlad ,

I do understand you’re side , really ? But what me bothers is the fact , that they can’t retrieve the 3 April ones .... the discarded ones with the € 100 included and you already payed me that one.... cani ask you question? How did you found the missing €100... you can sent it to my email for private reasons ... but I keep sending screenshots... I told you if I made a mistake I really put  it onder solved complaints ... maybe Ime wrong .... ask you can see I play a lot .. and it’s not about the € 20 I just want to know who is wrong who is write ....and yes I do sent them again screenshots 

regards , Dave 

yes 1 times 20 € 1 times 100 euro but no only left with the €20 euro ..... let’s see in 14 days ok ? 

Hello Dave, 

I have received a reply from the Finances, they have confirmed, that there was only one problem with the 100 EUR deposit, all the rest was deposited within estimated time. 

You will receive an email from our representative with more detailed information. 

I advice you to check other casinos with same license where you have an account for these deposits. 

I will ..... I only played Spinoza with Skrill ones .. but we can close this ...then I made a mistake ... and I have accounts but I never deposit money on that or played .. only the once that’s from Betamo owners .... thanks for the feedback 

peter you can close this ! Thanks  

kind regards , Dave 

Dear Peter, 

Accordingly to the message from Dave, we can change the case status to Resolved. 

Please let me know if you have more questions. 

Regards, 

Vlad, 

Betamo. 

Hello Dave and Vlad,

Thank you both very much for your cooperation. I will now mark the complaint as 'resolved' in our system. Dave, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter

Peter thanks again, I hope I won’t need you anymore ...maybe to tell you I became a millionaire 😇