BC.Game Casino - Player seeks refund due to ignored self-exclusion requests.

I am reaching out in sheer desperation, seeking your help regarding BC.Game’s failure to honor my repeated self-exclusion requests. Their blatant disregard for responsible gaming protocols has caused me significant financial and emotional harm, resulting in a staggering loss of $80,000 in deposits.

I am not writing to shift blame or deny my accountability. I fully recognize my struggle with gambling addiction and took proactive measures to address it. On multiple occasions, I contacted BC.Game through their support channels, explicitly requesting to be self-excluded from their platform. Despite my pleas, these requests were systematically ignored. Instead of honoring my right to protect myself, they continued to allow deposits and gameplay, effectively enabling my compulsion.

Responsible gaming is a cornerstone of ethical gambling operations. BC.Game’s terms and conditions support self-exclusion and are supposed to protect vulnerable players. By failing to act on my requests, they have not only violated their own policies but also disregarded industry standards and, more importantly, their legal and moral obligations to uphold responsible gambling practices.

My addiction is a documented condition. I would be willing to provide evidence of my communications with BC.Game regarding my self-exclusion requests, as well as supporting documentation of my efforts to combat my gambling problem. It is clear that this platform prioritized profit over player welfare, exacerbating my financial losses in the process.

I am humbly requesting a refund of my $80,000 in deposits. I believe this request is reasonable given the circumstances, as the site’s failure to enforce self-exclusion directly facilitated these losses. The return of these funds would help mitigate the significant financial damage I have suffered and serve as a step toward accountability for BC.Game’s negligence. I've lost nearly everything due to my addiction and am currently in treatment.

I kindly ask for your assistance in mediating this issue and holding BC.Game accountable for their actions. As a third-party advocate for fairness, I trust that Casino Guru will recognize the merit of my claim and help me achieve a resolution.

Dear zcrypton05,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently blocked?
• Could you please provide a more detailed timeline of key events?
• Would you be so kind as to forward me the self-exclusion requests that you sent to the casino? My email address is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.