The player from Finland won a total of 1367 euros and attempted to withdraw 1300 euros on November 7, 2024, but has not received any funds. Although the casino support confirmed that the winnings were approved for payment in two installments, nearly two weeks have passed without any payout.
b-Bets Casino - Player's withdrawal has been delayed.
Amount: €1,300
b-Bets Casino
Safety Index:Below averageSafety Index
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5.2
b-Bets Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 29m 54s
Case summary
5 hours ago
Public
Public
23 hours ago
Translation
I won 1267 from betting and maybe 100 from casino games. I have tried to withdraw 1300 euros on 7.11.2024, but nothing has come to my bank. I contacted the casino support and received a response stating that the winnings have been approved and sent for payment in 2 installments, with the first expected to arrive within a couple of days. It has now been almost two weeks and I haven't received anything.
The KYC verification was already completed on my account before the winnings, and the account is verified.
Automatic translation:
Public
Public
5 hours ago
Dear ville555,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
