Aussie Play Casino - Casino website is not available.

Can't browse their website from last couple of days.

Dear Mohammadullah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website from the Bangladeshi VPN (Virtual Private Network), and I experienced the same difficulties.

As the website is still available from different countries, I have checked the terms and conditions, and Bangladesh is now listed between restricted jurisdictions. Nevertheless, I do not recommend you using the VPN to alter your location.

Have you received any notification about the upcoming website shutdown in your country? Since when has the casino remained inaccessible? Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

No I didn't receive any notification about shutdown. From last few days I can't access. I had 150$ winnings in my account. I completed the wagering requirements as well.

Thank you very much, Mohammadullah, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mohammadullah!

I will take care of your complaint from now on. I would like to invite representatives of Aussie Play Casino into this complaint in order to help us resolve the issue.

Hello Mohammadullah,

Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50AUPLAY and your balance was considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements were met on 6/16/2021, however the required deposit was never made. Also, the account was never verified over the phone and no documents received according to KYC procedure. In addition to that the last login to the account made on 6/30/2021 and there were no logins anymore before the country has been restricted by provider.

Considering all above mentioned as well your playable balance at the time of account closure which was $146, though the minimum amount required for Payout is $150, it won’t be possible to request a Payout.

Regards,

Aussie Play Casino Team

Let's deposit and verify the account as per requirements. I think then I can payout right?

Please send me the link for deposit.

And also give me the email address to send my documentation for verification.

Dear Mohammadullah,

Unfortunately, Aussie Play Casino has their rules clearly written and you have agreed with them when registering. As it was described by the casino, there was a significant time frame to try to make the necessary steps i.e.: depositing and verifying, which did not happen. Since the casino is not accepting players from your country, we fully understand, that the possibility of depositing and verifying is not possible any more.

I am sorry, but there is nothing that we can do for you in this case and the complaint will be rejected as 'unjustified'.