Anonym Bet Casino - Player’s deposit has never been credited to his casino account.

I deposited £100 on 16 August and the amount never reached my account. Anonym Casino eventually confirmed on 23 August that the deposit has failed to reach their system and that I should receive the money back in my bank account within the next few days. It is 16 September and I have not received the money or heard from Anonym Casino after two follow up emails on 31 August and 6 September.

Dear Craig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Craig,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

hi, this was the 4th deposit I made to Anonym Casino. The first 3 made it to my casino account, but the 4th deposit seemed to go through a different payment provider and failed to reach my casino account. This was all within the same day, so quite strange that the providers changed.

Thank you, Craig, for your reply. Could you please forward your payment receipt to petronela.k@casino.guru?

Dear Craig,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.