The player from Ukraine deposited $75, lost it, deposited another $75, and won, reaching a balance of $200. After requesting a withdrawal of her winnings, the casino closed his account, alleging fraud. He contacted support but received no response. The issue involved sports betting, which was outside our forum's scope, so the complaint was rejected.
AngliaBet Casino - Player’s account was closed after winning and requesting a withdrawal.
Amount: 200 ₮
AngliaBet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Good evening. I need your help. On June 15, I registered an account and made a $75 deposit. I placed several bets and lost, then I made another $75 deposit and won, bringing my account balance to $200, and I requested a withdrawal. After that, my account was closed. In the chat, they told me to write to support to find out the reasons for the alleged fraud. I wrote to support, but I haven't received a response. What kind of fraud could I possibly have committed? They didn't even ask for my documents for verification. I don't understand what I could have violated? My total winnings are $50. Most likely, this is considered a violation.
Automatic translation:
Public
Public
5 months ago
Dear shevchemak,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what games you played? Were they slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
When was the last time you communicated with the casino customer support? Have you received any reply from them at any time at all?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
5 months ago
Translation
These were bets on sports, mainly football and basketball. Didn't use any bonuses
Automatic translation:
Public
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5 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
