The player from Denmark has requested a withdrawal a week ago. It has been pending since. The complaint was resolved as the player received his winnings.
AmunRa Casino - Player’s withdrawal has been delayed.
Amount: €630
AmunRa Casino
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
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Hello. I made a payout at amunracasino on the morning of November 3rd. It still stands as "pending" today. Within their website it says 0-72 hours. Have several times tried to write to them that it can not fit that it should take soon a week but they keep me going every time with a standard answer.
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4 years ago
Dear Alexxbeastt,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
Hello again.
I have paid in with my Mastercard but you obviously can not pay out to cards again so have been forced to pay out to my bank account. It was otherwise stated on the website that you could pay out in short, just as it also said that the payout time was 0-72 hours.
Contacted them before I put money in to hear how to verify his account so I could avoid problems with payment and was told that sometimes after a payment they could ask for various documents.
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4 years ago
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Hello again.
I have paid with my Mastercard but you obviously can not pay by card again so have been forced to pay to my bank account. It was otherwise stated on the website that you could pay out in short, just as it also said that the payout time was 0-72 hours.
Contacted them before I deposited money to hear how to verify his account so I could avoid problems with payment and was told that sometimes after a payment they could ask for various documents ..
* Just trying to send the message again as it still says as if I have not responded to your message.
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4 years ago
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They just rejected my payout after I waited over a week. Tried to contact their live support but was just told I should make a new payout. So I have to make a new payment, wait over a week to find out it has been rejected again? They have not even given me a reason. Really frustrating
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4 years ago
Thank you very much, Alexxbeastt, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
We will now try to contact the casino and ask them to join here to help you solve your issue.
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4 years ago
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Thanks. Made a new payout of 710 euros a few days ago when I just wanted it all out. Still haven't gotten any explanation as to why my last payout was declined and they are not responding to it.
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4 years ago
Dear Alexxbeastt,
The casino has replied us and willing to help your case. If they sent you this e-mail, I would recommend you to wait till the given date if you money arrives. Please let us know if there will be any update regarding your case.
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4 years ago
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I'm glad to hear that .. I'll be right back at some point early next week with an update then.
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4 years ago
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The status is just that it was today that the casino had promised to process my payout but nothing has happened today.
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4 years ago
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And And 
Hello Nick. I just got this one. Now they suddenly can not transfer via bank transfer. It's really frustrating and is really giving up the money they
: P
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4 years ago
Dear Alex,
Are there any other available withdrawal methods which you are able to use or did you try to process it already?
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4 years ago
Translation
There are trustly and a few others that I do not really have and can use.
Contacted their live support who says that the bank information I entered was incorrect and that I should try again but am pretty sure that the information was correct
Have tried a new withdrawal now, the third in total. It does not really seem as if the casino will cooperate as they otherwise wrote to you.
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4 years ago
Hopefuly it was really just a mistake in the withdrawal process and this time it will work correctly. Please let us know the outcome of your last withdrawal.
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4 years ago
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Error refusing my payout twice in a row? Hmm hardly. Have seen on the site, askgamblers that there are many who have had problems with their payouts in there but have been solved by them.
The status right now is that my third payment should be processed on Monday and have sent an email to them that if I have problems with it I will have to create a complaint inside that page.
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4 years ago
Dear Alex,
As it is Monday, could you please inform us what is your withdrawal status? Did you receive it or it has still the same status?
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4 years ago
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Contacted them yesterday via live support and they said everything looked good and that it would be processed today but nothing has happened. What do you think I do? Can you possibly get in touch with them, they said they would like to cooperate?
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4 years ago
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Update3.
My payment was approved here on Tuesday but no money has gone in yet: P
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