The player from France is experiencing difficulties withdrawing his winnings. The player confirmed the casino paid some winnings while the player played down the rest.
Good morning
on February 28, I won the sum of €2,000 on a YGGDRASIL game and as the maximum withdrawal per day is limited to €500, I make a withdrawal of €500 per day from this date. the first withdrawal was credited to my account 1 week later and the remaining €1500 was credited back to my casino balance with the casino's pretext that there was a problem with their payment processor so I made another request for a €500 withdrawal the next 3 days and received 1 week later again €500 in my bank account and again I was told that there was a problem with their payment processor for the last 2 withdrawals of €500 so I made another withdrawal request 2 times €500 and a week later so yesterday he recredited my casino account telling me again that there was a problem with their payment processor for the last 2 withdrawals
Can you help me solve this problem with them please
Dear zanidona,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
i think you can close my close its resolve
lol i play my winning and thank to your no result
sorry but you play for the casino or for the players?
Thanks for the update, zanidona.
I am sorry you feel that way. Please read our article about our complaint resolution process so that you know how the entire process works and what to expect along the way https://casino.guru/complaint-resolution-instructions#process
If the casino paid you your winnings, and you partially played down the rest we would consider the issue 'resolved'. I will now close the complaint as such.
Please understand we consider the player to be ultimately responsible for their account, casino balance, and all bets taking place.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru