The player from the United Kingdom faced an issue with a temporarily blocked account after making a deposit of 10 pounds, which prevented him from playing any games. He sent three emails to technical support six days ago but had not received a response. The issue was resolved as the player's funds were returned, although the games on the site remained blocked. The Complaints Team marked the complaint as 'resolved' in their system.
Amazon Slots Casino - Player’s account is temporarily blocked.
Amount: £10
Amazon Slots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Good morning, my name is Julian and I have a problem with a casino platform. I made a deposit of 10 pounds but I can't play any game because my account is temporarily blocked, for what reason, I don't know...because I've never played and it was the first deposit on this platform. I sent 3 emails to the technical support address that is displayed on their page 6 days ago, but I did not receive any response. Please help me in this problem. Thank you...
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2 months ago
Dear JULIAN48,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you ever registered in any other casino account belonging to Jumpman Gaming?
Could you please confirm if you passed the full KYC verification?
When exactly did you register in Amazon Slots Casino?
Do I understand correctly that you never received a response to any of your emails to support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
1. I don't think I ever registered on the Jumpman Gaming platform.
2. At registration, after opening the account, I deposited the 10 pounds and then he asked me to upload 2 documents. I successfully uploaded a copy of the debit card and the passport copy is not sent to them... I tried 3-4 times to send a copy of the passport or driver's license but without success. Their application does not load that photo.
3. I sent an email 3 times to the support department of the gaming platform, but they haven't sent me any answer so far.
Best regards, Julian
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2 months ago
Have you confirmed that the photograph of your passport is within the allowed size and resolution limits? Additionally, have you tried submitting the image in the correct format?
Have you tried clearing your cookies and cache, deleting your browser history, or trying a different device to access your casino profile and upload the photograph?
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2 months ago
Good morning, I solved the problem. They returned my money, the games on this site are blocked. No one can play. Thank you for your support and I wish you a wonderful day.
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2 months ago
Dear JULIAN48,
After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, JULIAN48, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
