Acorn Casino - Player's withdrawal request has been ignored.

I have been add money from my debit card and I finally won some money. I the tried to make a withdrawal and that was unsuccessful. I am still trying to get a hold of them!

Hello donothanjacob,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Acorn Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear donothanjacob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi sir

yes my account was verified…and I did use real money to make my deposit…on many different occasions. Iv never been able to contact the casino so iv never gotten a chance to speak with them! I kept on playing and I’m now down to 200usd in my account..

However when I tried to withdraw my money I got a message saying that my location couldn’t be verified..I don’t understand y though!

Dear donothanjacob,

Can you please forward what message you get when you try to withdraw and also a proof that you are verified to nikolas.b@casino.guru?

Dear donothanjacob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.