The player from the United Kingdom has not received their winnings after four weeks of messaging and emailing the casino without a response.
Bubbles Bet Casino - Player's winnings are delayed.
Amount: £300
Bubbles Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Bubbles Bet Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
16 hours ago
Public
Public
18 hours ago
Dear Shaz1312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
16 hours ago
Hi Dominika
I have not had withdrawal with them before. The site says a past
KYC verification I
accumulate your winnings without an active bonus.
Casino Guru is examining the case
