The player from Florida had lost access to her casino account. She reported that she had accumulated winnings of $130 but was unable to withdraw them as her account was blocked. The player was unsure of the reason behind the block and the missing $60 from her winnings. However, we were unable to proceed with the complaint as the casino in question did not have an official website. Consequently, the complaint was rejected, leaving the player unable to retrieve her winnings.
Acorn Casino - Player's account blocked with funds inside.
Amount: $130
Acorn Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
I can’t believe that I just lost over $100 because acorn Casino has me blocked and I understand that they closed. Can they legally do that?
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10 months ago
Dear atownjo53,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when was the last time you accessed your casino account?
Do I understand correctly that $130 is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino regarding this issue, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
I don’t exactly know when was the last time that I played. It is within the last two weeks. I use my debit card to play. I won now $140 and I wanted to redeem it I never got paid, and my account showed $80 balance. I don’t know what happened to the other $60, it was never credited to my bank account. So I can played with the $80 and won again, I don’t remember the exact amount, but I have a balance of about $130 that I could play with. I tried to sign in to play again and my account was blocked, and continues to be blocked. What a rip off.
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9 months ago
Thank you for your reply, atownjo53. Based on our database, this casino has been closed for a few months and I wasn't able to access the casino's website. Could you please post here a website link to this casino?
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9 months ago
Dear atownjo53,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
All I have is the Acorn app! I guess this means that I am out over $130 ? I never thought this could happen! Please let me know what my next step should be
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9 months ago
Atownjo53. I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
