A Big Candy Casino - Player’s promotional chips have been denied.

Myself and a friend BOTH paid for a promotional offer and followed all rules through to the promos completionthrough. Then when time came to send the chips we were promised, they refused. They say I am not eligible. Useless bloody thieves. The whole lot of them.

Dear Gonzo287,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link or the email with the promotional offer you received? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Did you make a deposit to the casino to receive the promotion?

Did you and your friend use your own separate payment methods and separate devices to register in the casino and activate the offer?

Have you received any explanation from the casino as to why you are not eligible to receive the promotion?

I hope we will be able to help you resolve this issue as soon as possible.

Best regards

Veronika

Dear Gonzo287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.