Saga Kingdom Casino Review

The player from Norway is disputing the amounts they received from the completion of a tournament. The casino explained that the promotional material for the tournament contained a typing error and so the amount advertised was incorrect. We tried to ask the casino to provide further information, but they stated that their decision was clear and would remain unchanged. Without information from the casino, we were unable to investigate further so the complaint was closed as 'unresolved'.

The player from Norway has been blocked after requesting a withdrawal. When the casino reopened their account, the player was informed, that withdrawal was rejected by the bank. Money was returned to the account but unfortunately, the player managed to lose all funds. We rejected the complaint because the player didn't respond to our messages and questions.

YOGGI deposited money without any bonuses and won €30 and requested a withdrawal. The casino emailed him that his winning was voided as there was no history of him playing in the casino's system and they accused him of cheating or hacking their system. After some time the casino returned his €30 to his account and when he played and checked his playing history it remained to show zero. There is no update available regarding this issue.

A player from Finland found his ComeOn casino account closed and his balance confiscated, with the given reason being an alleged violation of terms and conditions. The player, however, was unclear about the specific breach of rules. The last information we received from the complainant was that the casino decided to pay his balance while his account remained closed. The complaint was rejected because the player stopped responding to our messages and questions. Later, based on the update received from the player, we reopened the case and updated the status to 'resolved'.

The player's account was closed without any further explanation. We marked the complaint as resolved after the casino offered to pay the player despite their account being blocked. The player found this outcome satisfactory.

The player from Finland had his account blocked without further explanation. The complainant has confirmed that the casino reconsidered its previous decision and the disputed funds were paid out approximately 3 weeks after the casino was informed about the complaint. The complaint is resolved.

The player from Finland had his balance blocked and confiscated due to accusations of fraud. The complaint was temporarily closed because the issue was being handled by the ADR, and we were waiting for its final decision. Later, the complaint was reopened to find out the ADR's final decision and solution for the case. Although we have not received the ADR's final decision, and we even do not know if it was being handled by any ADR at all, the player confirmed that the disputed funds were successfully paid out. The complaint was resolved approximately 6 months after the complaint was submitted on casino.guru for the first time.

The player from Norway had his account at Mobilebet closed after a successful withdrawal, with the casino having alleged misuse of a bonus and fraudulent activity. The player had denied any wrongdoing and had claimed he never used a bonus. He had requested a withdrawal of his remaining funds. However, the player later confirmed that he had received his funds when his account was closed. He had expressed satisfaction with Mobilebet's service and requested to close his complaint. Thus, we had marked the complaint as 'resolved'.