The player from Norway had his account at Mobilebet closed after a successful withdrawal, with the casino having alleged misuse of a bonus and fraudulent activity. The player had denied any wrongdoing and had claimed he never used a bonus. He had requested a withdrawal of his remaining funds. However, the player later confirmed that he had received his funds when his account was closed. He had expressed satisfaction with Mobilebet's service and requested to close his complaint. Thus, we had marked the complaint as 'resolved'.
Mobilebet Casino - Player's account closed over alleged bonus misuse.
Amount: €1,300
Mobilebet Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I was to withdraw from my mobilebet. I got one successful withdrawal, and then when I did another suddenly my account closed.
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Please do note that Mobilebet reserves the right to terminate, accounts at any given time without further notice as per our Terms and Conditions, in this case T&Cs 2.36 / 9.3. Please also note that the decision was made by our management and is final as well. I understand this is not the answer you were looking for however no further reason has been given to us here in the support and I am therefore limited in providing further information."
This terms states that I have misused the bonus and used the account for fraud. I really dont understand any of this, I actually think I never used a bonus, so therefore extra special. That I want mobilebet to comment, but they never did. And I have not get my funds, that is what I want, my funds withdrew.
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11 months ago
Dear amundinho123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
There has been a mistake, I dont know how, but I got the whole amount on my account when my account closed. so I have no complaint. I am sorry, I dont know what has happened. please close this complaint. I am happy with mobil bets service.
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, amundinho123, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
