Maria's work in Casino Guru has become crucial with her fondness for foreign languages since an early age, she has created a new standard for better analysis of online casinos. Language, accuracy, and transparency in Maria's work plus her contribution to the Casino Bonus team have helped improve our...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Mária B.
Author
Mária Buvalová
Casino Analyst
Maria's work in Casino Guru has become crucial with her fondness for foreign languages since an early age, she has created a new standard for better analysis of online casinos. Language, accuracy, and transparency in Maria's work plus her contribution to the Casino Bonus team have helped improve our...
Casinostugan was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casinostugan achieved a Very high Safety Index of 9.1. This earns it a place among our top-rated casinos for fairness and safety. Read our Casinostugan review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Casinostugan fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Casinostugan, we read and assessed Terms and Conditions of Casinostugan in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, Casinostugan is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Casinostugan. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Casinostugan has achieved a Safety Index of 9.1, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Casinostugan is interconnected with 19 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Casinostugan.
Our Casinostugan T&Cs review
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We did not find any unfair or predatory rules in the Terms and Conditions of Casinostugan during our review.
Complaints from Casinostugan players
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We currently have 6 complaints directly about this casino in our database, as well as 39 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,649 black points in total, out of which 4,435 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casinostugan user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 3 player reviews so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Casinostugan is owned by Casinostugan Ltd. and has estimated revenues exceeding $20,000,000 per year. This makes it a big online casino on our scale.
Casinostugan has been granted a gambling license in Sweden issued by Spelinspektionen.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Casinostugan.
Language
Website
Customer support
Live chat
English
24/7
Swedish
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Casinostugan, account problems, withdrawals, or other issues, it holds significant value for us. The customer support at Casinostugan came across as good in our tests.
Casino games and slots available at Casinostugan
Casinostugan offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Other card games, eSports betting, Virtual sports, Other games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 69 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, ELK Studios, Push Gaming, Endorphina, Wazdan, Lightning Box, 1X2 Gaming, Booming Games, Relax Gaming, Greentube, Inspired Gaming, Jelly, Sneaky Slots, AceRun, Fantasma Games, Bluberi Gaming, Playzido, Swintt, Indigo Magic, SpinOn, Lakka Studios, Bulletproof Games, Boomerang Studios, Reflex Gaming, G Games, Trigger Button Studios, Gamomat, OnAir Entertainment, Bitpunch, Bragg Gaming, RAW iGaming, Bang Bang Games, SlotMill, Four Leaf Gaming, Slammer Studios, Reel Play, Oryx Gaming, Atomic Slot Lab, Gaming Corps, Ela Games, Synot Games, Max Win Gaming, Octoplay, Stakelogic, Peter & Sons, Highlight Games, Kalamba Games, Games Global, Gaming Realms, Light & Wonder, Golden Feather Studios, Electric Elephant, Red7, 4ThePlayer, Hacksaw Gaming, Print Studios, Speedy Tomatoes, Dreamspin.
Bonuses and codes offered by Casinostugan
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Casinostugan in our database:
100% up to 1,000 kr and 100 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Casinostugan Ltd.
Operator
Casinostugan Ltd.
Established
2014
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casinostugan. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Casinostugan. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 10
Not Available: 5
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Casinostugan, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Casinostugan does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Casinostugan, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for SEK
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
SEK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Swedish
All languages (1)
Swedish
Live chat
Available in
2 languages
EnglishSwedish
All languages (2)
English
Swedish
Customer support:
Available in
2 languages
EnglishSwedish
All languages (2)
English
Swedish
Live chat rating
Good
Average response time: Instant
Based on 6 tests
Date and tester
Response time
Rating
24 Aug 2026
Mária B.
Instant
Average
23 Apr 2025
Ayberk A.
Not measured
Good
10 Jul 2024
Michal V.
Not measured
Good
03 Oct 2023
Burak O.
Not measured
Good
26 Sep 2022
Satrio Y.
Not measured
Good
08 Mar 2021
Tomas B.
Not measured
Good
User reviews
User reviews of Casinostugan
This is a place to share experience with Casinostugan. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 3 users
Very positivePositiveNeutralNegativeVery negative
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• 1 year ago
I've been a quite longtime player with casinostugan, off and on for a few years. Just small deposits and small cashouts. The other day i deposited to have some fun playing slots and managed to win around 100k SEK. I went to the cashier to request acouple of cashouts using Swish payment method. Was told the day after i needed to send in photo id+selfie with id etc. Which i did.
And then today they come and ask me for a card that i used like once or twice long ago, which is no longer in my posession. Ie. impossible to get them. This card was not used for the current deposits done and is noway linked to the cashouts.
Isnt this a bit too excessive as casinostugan is part of comeon, they surely can afford such a fairly moderate cashout for a casino their size.
Would appreciate help to get this resolved, other than that, i like the casino alot and have no real complaints but this way of handling someone who only complied with the normal kyc is just not what i expected
decent casino
nothing really negative
• 1 year ago
This is a fraudulent casino platform. They delay withdrawal transactions without any explanation. I’ve been waiting for over a month since I requested my withdrawal, and it still hasn't been processed. Every time I reach out, they promise to update me via email and ask that I don't follow up, but I never receive any email updates. The customer service just gives mindless responses, repeating the same line: "They don't know about my case and can't estimate when the transaction will be completed." This is clearly a scam.
Pending withdrawal forever without any reason.
Customer service staff is impolite, mindless response.
• 2 years ago
Can withdraw even large amounts without major problems or delays, did not require an unreasonable verification token or the like - which is a big plus. The support very helpful and relatively fast. Good general range of games and betting functions.
Kan ta ut även stora belopp utan större problem eller dröjstid, krävde ingen orimlig verifikatoin eller dylikt - vilket är ett stort plus. Supporten mycket hjälpsam och relativt snabb. Bra generellt utbud utav spel och bettingfunktioner.
smooth verification process
smidig verifikationsprocess
Even large withdrawals are processed quickly
Även stora uttag behandlas snabbt
Adequate support
Adekvat support
customer service cannot be called
kundtjänt går inte att ringa
Discussion
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