Home Online Casinos Casinostugan Review

Casinostugan Review

Players from Virginia Not Accepted
8.7 Reputation
rating
Very Good
Reputation
Players from Virginia Not Accepted
Very Good
Reputation
Author: Matej Novota | This review was last updated: 2020-03-30T00:00Z  

We've thoroughly reviewed Casinostugan and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casinostugan is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casinostugan is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 2 complaints directly about this casino in our database, as well as 26 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,124 black points in total, out of which 6,613 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review, we can conclusively say that Casinostugan is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
Swedish
Live Chat
Language
English (+1)
Email Support
Language
English (+1)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Show All (10)
Owner
Co-gaming Ltd.
Established
2014
Licensing Authority
Sweden
Perfect
Interesting Facts
  • Medium sized casino popular in Sweden
Positives
  • Huge game selection from almost 20 game providers
  • Unlimited monthly withdrawals
  • Extensive collection of live dealer games
Negatives
  • Live chat support is not available 24/7

Complaints about Casinostugan and related casinos (28)

We have conducted extensive research on the web and as a result we have found following 28 complaints on Casinostugan or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casinostugan a Very Good reputation.

Very Good Casino Reputation
Direct complaints about Casinostugan
Failed self-exclusion
Black points: 500
Failed self-exclusion.
The player, Emmdah, was self-excluded at the casino's sister sites when the Casinostugan let him register and deposit money. Unfortunately, he had a gambling problem and asked the casino to return his funds. There is no update since then.
 
This complaint is from 6/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 11
The player's winning was confiscated due to a lack of a play history.
The player Yoggi played at the casino without a bonus and when he requested a withdrawal, it was denied and his deposit was returned to him. The casino responded that they checked in the player's history and found no trace of him that he ever played and won. The player said that the problem was caused by the casino's system failure and asked for his winning to be returned to him. There is no further update on this complaint.
 
This complaint is from 12/2015
Disputed amount: €35 (real money)
Read more on: askgamblers.com
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Complaints on related NorgesSpill Casino (Same management)
Waiting for decission of regulator
Black points: 0
Delayed payment of NOK12,000 due to an issue with a payment provider.
The player requested a withdrawal and got their account verified but the payout became delayed. The casino blamed the payment provider for it and was waiting for a resolution. The player also contacted the licensing authority of the casino and their response is still pending. No other information is available momentarily.
 
This complaint is from 7/2019
Disputed amount: 12,000 kr (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 0
The player didn't receive the whole payout due to bonus terms and conditions being breached.
Maletina requested a withdrawal of €1,800 but she only received €200. The casino claimed that the player played with a bonus without a deposit and because of that, she couldn't receive more than that. The player claimed that she asked several times about max cashout and deposit and the support representative said that she was supposed to make a deposit via Neteller or Skrill payment method. The casino stated their decision was final and the case remained unsolved.
 
This complaint is from 3/2014
Disputed amount: €1,800 (bonus money)
Read more on: askgamblers.com
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Complaints on related ComeOn! Casino (Same management)
Delayed payment, status unknown
Black points: 888 (444 for this casino)
Player's withdrawal request was delayed without any reason provided by the casino.
The already verified player's withdrawal request of €8,000 became delayed for an unknown reason. They also complained about bad communication experience with the casino's live chat support. No update ever since then is available.
 
This complaint is from 8/2019
Disputed amount: €8,000 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 418 (209 for this casino)
Extremely delayed multiple withdrawals without explanation.
The player requested a withdrawal in the amount of $3,000 and it was split into payment installments. Later on, the player received only over $700 and was afraid they won't receive the rest of it. Since they kept on playing and winning more money, they made additional withdrawal requests which were not received also. The casino stopped responding to their emails, too. There is no further information on this case and it remains unresolved.
 
This complaint is from 12/2018
Disputed amount: $4,180 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100 (50 for this casino)
Delayed withdrawal request for an unknown reason.
This player's withdrawal request of NOK5,000 became delayed for an unknown reason. They also said that the casino support system wasn't helpful to them. No other information is available.
 
This complaint is from 4/2019
Disputed amount: 5,000 kr (real money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 518 black points in total (259 for this casino)
No reaction, good regulator
Black points: 308 (154 for this casino)
The player had a problem to withdraw his winnings, request got denied.
When the player received only a partial amount of their winnings, the casino told them that it was their bank who wouldn't accept the payment. Next time when they tried to withdraw money, they were asked to verify another card which they didn't own. No further details were given because the casino never gave any statement regarding this complaint.
 
This complaint is from 5/2016
Disputed amount: £1,650 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 249 (124 for this casino)
Extremely long and complicated withdrawal process.
The player requested a withdrawal in the amount of CAD$1,066 and it had been delayed for more than two months. The reason for the delay was that the casino keept on blaming it on either a technical glitch or a payment provider. The player also received a personal assurance letter that they would receive the winnings on a certain date, but that didn't happened either. There is no further information available and the complaint remains unsolved.
 
This complaint is from 11/2018
Disputed amount: Can$1,066 (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 249 black points in total (124 for this casino)
Failed self-exclusion
Black points: 100 (50 for this casino)
Failed self-exclusion.
The player from Sweden claimed they had self-excluded themselves 2 years ago and were able to reopen their account with one click and also, they lost their deposit. The casino said the player didn't close their account due to responsible gambling but because they were unhappy with the winnings.
 
This complaint is from 2/2016
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 99 (49 for this casino)
The player was accused of having duplicate accounts.
The player couldn't recall if they ever had opened an account with this casino in the past and since they didn't provide any evidence of this accusation, it was hard to prove it. The casino closed their account and decided to return only their deposit instead of paying them the whole amount. No further details are available after this.
 
This complaint is from 10/2015
Disputed amount: £170 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 30 (15 for this casino)
The player tried to make a deposit but couldn't which was unexpected since they were able to make them in the past without any issue. They thought it was happening because their balance was always positive and due to that the casino wouldn't let them deposit more money. The player also complained about nonexisting casino support. There is no further information available.
 
This complaint is from 7/2019
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 0
While playing, the game got disconnected and the player was unable to resume it.
After the technical glitch, the player waited almost 2 weeks just to see if they could continue playing the previously disconnected and supposedly, it was now fixed. Unfortunately, they were unable to resume on playing the game. The casino communicated with the player during the whole process. They offered them their deposit back plus some free spins. The player was still unsatisfied with the result.
 
This complaint is from 10/2014
Disputed amount: £400 (bonus money)
Read more on: askgamblers.com
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Complaints on related Mobilebet Casino (Same management)
No reaction, good regulator
Black points: 654 (327 for this casino)
The player's winnings of more than SEK27,000 were confiscated without an explanation.
Oskar requested a withdrawal of around SEK27,000 but after that, his account balance became zero and he couldn't understand what happened. The casino never responded to this complaint and it was left unresolved.
 
This complaint is from 2/2019
Disputed amount: €2,789 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 511 (255 for this casino)
The casino was experiencing technical difficulties and the player's payout was delayed.
The player requested a withdrawal but 6 days later, they haven't received an email that it was approved. When the player contacted the casino for an explanation, they were informed about them experiencing technical problems with the mobile version of the casino. There is no further information available.
 
This complaint is from 12/2018
Disputed amount: €1,991.5 (bonus money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 431 (215 for this casino)
The player's winning was confiscated due to a failed document verification.
Ggieflash was trying to get his documents verified but at the end, they were not approved. The casino decided to refund the player on his deposit of €300 and confiscated the rest of it, €1,300. We are not sure if the player received his deposit back or not and the case was left unresolved.
 
This complaint is from 10/2015
Disputed amount: €1,500 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 250 (125 for this casino)
The player failed the document verification and his account was closed.
Terrikon2248 tried to get his documents verified but according to the casino, he had failed. There is actually no further information about this case and it remained closed.
 
This complaint is from 7/2018
Disputed amount: €65 (bonus money)
Read more on: askgamblers.com
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Complaints on related Get Lucky Casino (Same management)
Insufficient evidence from casino
Black points: 580 (290 for this casino)
The casino did not pay the player a win because of identity verification problems. Although according to the player at first no problems arose, and verification was successful.
The player complained about the casino for non-payment of winnings and groundless closure of his account. To which the casino replied that he had breached their terms, but the player easily passed verification. Questions appeared when the player asked about withdrawal of money.
 
This complaint is from 3/2018
Disputed amount: £2,855 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 60 (30 for this casino)
The player who wanted to be self-excluded had to wait too long for it to process and their account balance wasn't returned either.
The player deposited a lot of money, and, unfortunately, all was lost. After that, he decided to self-excluded and withdraw the money that remained in his account. However, the casino had been dealing with this issue for too long. As we understand, the money the player has not returned.
 
This complaint is from 8/2016
Disputed amount: £86 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 46 (23 for this casino)
The player didn't receive a bonus, which should be automatically charged after the first deposit.
The player didn't receive a bonus, which should be automatically charged after the making of first deposit. But, for the mistake, Get Lucky Casino offered to the player 15 free spins. In our opinion, is not a good excuse for them.
 
This complaint is from 5/2016
Disputed amount: £100 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 31 (15 for this casino)
The player complained about problems with verification and long withdrawal processing.
The player requested a withdrawal from the account. However, there were some problems with verification. The last message that the player left in the complaint indicates that the casino returned him his winnings. However, we can not be sure in this case.
 
This complaint is from 9/2016
Disputed amount: £1,000 (bonus money)
Read more on: askgamblers.com
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Complaints on related Cherry Casino (Same management)
No reaction, good regulator
Black points: 100 (50 for this casino)
The player's account was closed due to broken terms and conditions.
The player played with a bonus but his winnings were not paid due to the terms and conditions being breached. There is no further information available and the complaint remains unsolved.
 
This complaint is from 12/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 11 (5 for this casino)
Half of the player's funds had disappeared.
Nathan requested a withdrawal of $2,000 but canceled it and made a new one in the amount of $1,000. In the meantime, the $1,000 disappeared during the play and he was left with $1,000 on his account. There is no further information available.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 0
Complicated document verification.
The player complained that after they made a withdrawal request, the casino asked them to send additional proof of identity documents, such as a passport copy or driving license copy. Unfortunately, the player said he had none of those documents and explained this to the casino but they never replied to their email or complaint. No more update since then.
 
This complaint is from 7/2013
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more
No reaction, good regulator
Black points: 0
After winning €500, the player was accused of giving fake personal details and his account got blocked.
The player was accused of giving fake personal details and that was the reason to confiscate his winnings and block the account. This complaint represented the player's view, the casino never responded to this complaint. There is no further information available.
 
This complaint is from 12/2013
Disputed amount: €500 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 0
Complicated document verification.
The player complained that after he sent to the casino a copy of his ID card, proofs of his address and Skrill account, the address was refused and he was asked for another piece of identity verification. The player sent them another proof of address but got no reply since then. No more update.
 
This complaint is from 6/2013
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
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Complaints on related Folkeautomaten Casino (Same management)
No reaction, good regulator
Black points: 23 (11 for this casino)
The player's play history kept showing no evidence of him playing.
YOGGI deposited money without any bonuses and won €30 and requested a withdrawal. The casino emailed him that his winning was voided as there was no history of him playing in the casino's system and they accused him of cheating or hacking their system. After some time the casino returned his €30 to his account and when he played and checked his playing history it remained to show zero. There is no update available regarding this issue.
 
This complaint is from 12/2015
Disputed amount: €30 (real money)
Read more on: askgamblers.com
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Complaints on related Snabbare Casino (Same management)
Failed self-exclusion
Black points: 8341 (4,170 for this casino)
The casino failed to self-exclude the player.
The player was self-excluded at the casino's sister sites but he somehow managed to play at this one without a problem. He gambled away around SEK 150,000 and then he started to complain about the casino not replying to them regarding the self-exclusion. Later on, the casino responded and asked for more time to evaluate the case. In the meantime, the player decided to forward his case to MGA and they received an answer from Co-Gaming Ltd which stated that the player's account wasn't the same one as the one at their sister casinos. No further information is available and the case remains unsolved.
 
This complaint is from 12/2018
Disputed amount: 150,000 kr (bonus money)
Read more on: askgamblers.com
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Show more complaints (+18)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casinostugan Bonus

8.7
/10
Very Good Casino reputation reputation

1st Deposit Bonus - Casinostugan

Not Available in Virginia
  • Minimal deposit: 100 kr
  • Wagering requirements: 0x bonus
  • You should get this bonus almost INSTANTLY
  • Free spins must be used within 24 hours from the moment they were issued
  • New players only
  • Only one bonus offer per player is allowed
  • Terms apply, please gamble responsibly
  • 18+, www.stodlinjen.se
 
  • Available for following countries:

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